Principal responsibility is to manage event staff & guest expectations efficiently & effectively while providing all guests with an exceptional experience for contracted events at The Madison Event Center and Hotel Covington.

Duties:

· Remain guest focused while performing all assigned duties before, during and after an event

· Assume 100% responsibility for the quality of each guest experience

· Welcome and greet guests upon entering The Madison/Hotel Covington

· Provide information about our food, beverages and other functions and services

· Responsible for all event staff within their room

· Record the times of employees as they clock in & out

· Use the timeline and matrix to organize staff and delegate responsibilities

· Check the bars, coolers & hotboxes for all specialty items pre-event

· Verify ballroom is set according to approved floorplan

· Ensure all decorations are setup according to provided instructions

· Retrieve alcohol for event from liquor room and record consumption

· Responsible for closing out registers and credit card machines each night

· Responsible for checking all employee assignments at the end of their shifts

· Maintain clean and fully stocked prep area, restrooms and ballroom

· Ready and willing to assist other team members with event duties

· Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss

· Always follow safe food handling guidelines

· Clean and reset ballroom at the end of every event

· Attend all scheduled employee meetings and provide suggestions for improvement

· Other duties as assigned

Qualifications:

· Positive and upbeat attitude and work well with all team members

· Must be 20 years of age

· Must be Serv-Safe or T.I.P.S Certified

· Must be able to work unsupervised

· Must be able to work weekends

· Punctual

· Energetic and motivated personality

· Excellent oral communication and listening skills

· Desire to lead by example and delegate

· Ability to follow directions

· Be willing to work until the job is complete and perform other duties assigned

· Be able to work in a standing position for long periods of time (up to 10 hours)

· Be able to reach, bend, and safely lift and maneuver up to 30 pounds and move up to 100 pounds with assistance

Uniform Requirements:

· Black pants and long sleeve black shirt

· Black non-slip shoes with black socks

· Gray vest, buttoned

· Additional details outlined in Uniform Policy

Compensation & Schedule:

· $16 hourly

· Eligible for annual review and merit