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Evolution Parking & Guest Services
Covington, KY | Full Time
$30k-39k (estimate)
6 Days Ago
Hotel Covington
COVINGTON, KY | Full Time
$39k-53k (estimate)
1 Month Ago
Guest Services Supervisor
Hotel Covington COVINGTON, KY
$39k-53k (estimate)
Full Time 1 Month Ago
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Hotel Covington is Hiring a Guest Services Supervisor Near COVINGTON, KY

Who We Are:
In the heart of Covington, Kentucky, Hotel Covington is locally owned and operated. Our hotel offers a charming retreat for people looking for both refined elegance and casual comfort. Our story was born from luck and kept going with true Southern hospitality in mind. Our friendly team is here to ensure guest stays are tailored experiences. We are a rapidly growing company with an expansive repertoire covering many fields of service to the public. With a knack for being unique, we do things differently. We invite our guests to be a part of our story and to create cherished memories here. 
Guest Services Supervisor
Reports to the Director of Front Office & Guest Services Manager. Supports department in overseeing all aspects of the Guest Services department during their scheduled shift. Responsible for assisting in staff support and training programs, ensuring guest satisfaction, and assisting line level associates with their assigned duties within the department.
  • Lead daily operations and maintain organization of the desk(s)
  • Act as trainer for staff, implementing standards of service
  • Keep all training materials updated and organized
  • Hold staff accountable by following corrective action processes and attendance point system by reporting to department head and making recommendations for plans of action when necessary.
  • Ensure guest satisfaction and quality of service.
  • Assist in implementing new ideas for the department
  • Communicate any operating supplies needs to department head
  • Ensure policies and procedures are followed by staff as defined by vR Hospitality and department head
  • Responsible for meeting compliance expectations including bank audits
  • Complete all projects and tasks as assigned by the department head
  • Communicate with fellow leaders any and all staff or guest issues and any relevant information for the upcoming shifts in shift report and in person
  • Assist the department in all positions as necessary (front desk, valet, reservations, etc.)
Job Requirements:
•Good reading, writing, and oral proficiency in the English language
•Excellent phone etiquette and verbal communication skills.
•Able to work well unsupervised
•Open availability strongly preferred
•Strong computer proficiency and email communication skills.
•Attention to detail and the ability to resolve customer issues.
•Understands guest services needs and exceeds guest expectations by taking advantage of opportunities to add a special touch
•Provides recognition to repeat guests
•Minimum one year experience in guest/customer services environment
Teamwork:
•Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
•Partake in a positive work ethic and surrounding environment
Standards:
•Demonstrate high degree of drive and determination
•Constantly recommend service and product improvements to better the operation
•Keep the work area clean and tidy at all times
•Attend all required meetings
•Follow proper payroll and uniform procedures
•Properly handle and report associate and guest incidents
•Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
•Assist with responsibilities and duties in other departments and as assigned by management
•Due to the cyclical nature of the hospitality industry, associates will be required to work varying schedules to reflect the business needs of the hotel
•Able to work alone without direct supervision
Physical Demand:
•Mobile position required 100% of the time
•Computer use 75% of the time
Hotel Covington does not discriminate on the basis of race, disability, veteran status, sexual orientation, gender identity, or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and an equal opportunity employer.

Job Summary

JOB TYPE

Full Time

SALARY

$39k-53k (estimate)

POST DATE

04/06/2023

EXPIRATION DATE

05/29/2024

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The job skills required for Guest Services Supervisor include Front Office, Guest Service, Teamwork, Cash Handling, Billing, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Services Supervisor positions, which can be used as a reference in future career path planning. As a Guest Services Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Supervisor. You can explore the career advancement for a Guest Services Supervisor below and select your interested title to get hiring information.

If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Supervisor job description and responsibilities

Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.

02/10/2022: Charleston, SC

Building a strong team and shape staff behaviors to accomplish desired results.

03/12/2022: Bridgeport, CT

Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.

03/10/2022: Waterloo, IA

Acting as hotel system liaison and performed all Guest Service Representative Functions.

02/19/2022: Idaho Falls, ID

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Supervisor jobs

A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.

02/06/2022: Juneau, AK

Step 3: View the best colleges and universities for Guest Services Supervisor.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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