Job Summary

The Administrative Assistant is responsible for ensuring that the administrative functions for all Sales and Catering positions are handled.

Responsibilities

QUALIFICATIONS:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain Sales files in an organized fashion and as per specified standards.
• Maintain Accounts Coverage Program
• Complete monthly competition statistics of all area hotels and turn into the Director of Sales by the fifth of each month.
• Complete all 'Month End' reports for the Director of Sales and send to Corporate according to established timeframe.
• Type and process all contracts proposals memos and general correspondence for sales/catering staff.
• Type and distribute all banquet event orders banquet checks and Daily Event Sheets for the Catering Manager.
• Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate.
• Open date stamp and allocate all hotel mail to the appropriate departments for handling.
• Prepare Daily Mail Cash Receipts Log. Endorse and drop all checks received through the mail on a daily basis.
• Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow employees.
• Type process and distribute all RFP's as directed by DOS.
• Review all 'OUT' mail from Sales and Catering Managers.
• Maintain trace for all Sales and Catering Mangers.
• Order and maintain all Sales forms as specified and participate in monthly inventory counts.
• Oversee and maintain efficient operation of the e-mail system for Corporate communications daily.
• Review all 'OUT' mail from the General Manager and process as per instructions.
• Process monthly office supply order for entire hotel; ensure budget guidelines are met.
• Assist with the administration of the checkbook accounting system as directed by the Director of Sales.
• Perform any other duties requested by the General Manager or Director of Sales.

Property Details

Hotel Cleveland stands as a bold testament to the city’s spirit, a fusion of Cleveland’s historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the city’s steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and the noteworthy service synonymous with the Autograph Collection. During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and brunch favorites at Mowrey's Tavern. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more destinations. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan