Description

Essential Duties and Functions/Responsibilities/Tasks:

• Maintain high level of positive and professional open communication approach with employees, coworkers, and guests.
• Frequently travel to Heritage Hotels and Resorts locations in Albuquerque and Santa Fe.
• Occasionally travel to Heritage Hotels and Resorts locations in Taos and Las Cruces. 
• Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.
• Oversee the set-up of AV equipment in banquet and meeting rooms.
• Ensure all AV equipment is fully operational, repair or clean equipment when necessary. Label any broken equipment, and communicate problems to manager/supervisor.
• Tape down and dress all loose wire and cable. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals.
• Break-down, remove, and secure equipment when not in use. Read, understand, and adhere to Audio Visual SOP book.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Visually inspect tools, equipment, or machines.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Requirements

• Minimum of 2 year or equivalent combination of education and experience; in hospitality experience preferred. Convention Service experience a plus. College degree in Audio Visual equivalent business experience helpful.
• Highschool diploma or equivalent.
• Good time management skills.
• High level attention to detail required.
• Excellent verbal and written communication and ability to multitask.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Must be able to lift/push/reach for/carry 50 pounds occasionally.