Hotel AKA Alexandria, a new luxury hotel in Old Town Alexandria, is seeking a Director of Front Office to join our front office team. The Director of Front Office leads the Front Office and the team on property, and successfully guides the Team to achieving performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management. Reporting to the Director of Operations, the ideal candidate will have experience in the hotel industry and can relate to the business needs our guest expect and have previous management experience.

Job Description:

• Assists with overseeing the Front Office and Door.
• Auditing reservations to ensure all guest requests are in order to their arrival.
• Maintaining communication with guests (before, during, and after stay at the property)
• Revising surveys and contacting guests when needed depending on their review regarding the service and product
• Reviewing shift notes and reaching out to troubled guests to assure that the issues have been resolved
• Coordinating directly with Sales and Housekeeping for special residents' requests
• Assisting the Sales Department with Site Inspections when they are not available
• Check No Shows daily and investigate the situation by checking with housekeeping and the front desk. Take further action by looking at the Synxis booking and look at flight information.
• Obtain list of showable units daily from Head of Housekeeping Department
• Review Arrival report in the morning and communicate necessary guest information to the entire team.
• Walk showrooms for the day (potential suite for that night if needed)
• Walk arrivals for the day and ensure GM note & welcome bag is in place
• Check previous day’s arrivals, departures, in-house transfers and billing issues in Opera
• Follow up calls on completed work orders and reflect status in Alice
• Check for GDS/website/SYnXis reservations and add corporate client if necessary, along with verifying front desk is performing the CALL, CONFIRM and CUSTOMIZE on prior nights bookings.
• Assign overnight tasks as needed
• Provide support/leadership to the Guest Service team
• Provide oversight in maintaining the service standards of Guest Services
• Assist with guest service association duties including: answering phones, making reservations, hailing cabs, providing dining or shopping recommendations, etc.
• Ability to resolve guest disputed in a professional and courteous manner
• Provide a thorough and professional introduction to incoming leads via walk-ins, providing property tours and suite introductions when applicable
• Other duties as assigned.

Experience, Skills and Knowledge:

• Associates degree or higher.
• Minimum of 3-5 (three to five) years of Guest Service experience and proven strong background in Room Operations
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.
• Demonstrated problem solving and decision-making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

Hotel AKA Alexandria & AKA Hotels Hotel Residences:

Hotel AKA Alexandria brings a new level of style and sophistication to Old Town, a charming historic destination known for its boutique shopping, art galleries, and waterfront restaurants. Designed by world-renowned architect and designer Piero Lissoni, this tranquil urban retreat enhances your stay in Alexandria, Virginia — just 20 minutes from Washington, D.C. and a short 10-minute drive from Ronald Reagan Washington National Airport.

AKA balances the style and hospitality of an intimate hotel with the space and comfort of an elegantly appointed luxury apartment. Specializing in short and long term stays, AKA stands for exclusive locations, contemporary design and exceptional business, fitness and lifestyle services.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Alexandria, VA 22314: Relocate before starting work (Required)

Work Location: In person