Description

The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company and government’s standards for functionality, cleanliness, safety, and security.

Requirements

· Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.

· Ensures all paint and flooring meet company standards.

· Repairs or replaces all HVAC systems such as individual air conditioning units as needed.

· Cleans and maintains the hotel’s exterior spaces such as the parking lot, swimming pool, landscaping, etc.

· Offer guests assistance whenever possible.

· Responsible for resolving escalated customer relations issues.

· Answers inquiries pertaining to hotel policies and services.

· Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

· Responsible for positively representing and promoting the property.

· Ensures systems and procedures are in place and followed for guest safety and security.

Assists guests and staff with anything that they may need from a maintenance perspective.