Overview:
We are seeking a reliable and motivated individual to join our team as a Service Writer/Porter. This person will play a crucial role in ensuring the smooth operation of our service department. This is an excellent opportunity for someone who is passionate about motorcycles and enjoys providing exceptional customer service.

Duties & Responsibilities

• Assist service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction
• Estimate costs and completion times at point of sale. Clearly communicate them to customer
• Review work-in-progress to ensure quality and timeliness
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts
• Perform cashier functions, as needed
• Make estimates for internal and wreck repairs
• Open & close all customer paid, warranty, and internal repair orders
• Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items
• Become familiar and efficient with all phases of the computer system required for service and parts management

Customer Service

• Provide superior customer service to both internal and external customers
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Promptly notify customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.

Job Requirements

• Superior communication and customer service skills.
• Ability to get along with a broad customer base.
• Knowledge and experience with servicing Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
• Ability to move and stage motorcycles
• Ability to load, secure and deliver motorcycles in either trailer or box truck
• Ability to properly wash and detail motorcycles
• Highly motivated, exceptional organization skills and ability to manage multiple projects.
• Outgoing, possess a passion for the motorcycle industry and driven to be #1.
• Current, valid motorcycle license.

Job Type: Full-time

Pay: $27,000.00 - $33,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Application Question(s):

• Why do you feel you would be a good fit for Holeshot Harley-Davidson?

Ability to Relocate:

• Mount Pleasant, MI 48858: Relocate before starting work (Required)

Work Location: In person