Vi La Vita Spa at Vintners Resort is nestled in the heart of wine country. Vi La Vita Spa combines luxury, elegance and the natural beauty of wine country. As the newest addition to Vintners Resort, Vi La Vita Spa offers our guests and community the opportunity to enjoy premier services in relaxation, beauty and wellness.Our 5,000 square foot spa will offer Massage and Skin Care services with a unique Caldarium (indoor pool), outdoor pool, two steam saunas, relaxation room complete with a fireplace and a beautiful spa garden for guests to enjoy. Vi La Vita Spa provides the long-desired luxury element to our Four Diamond Resort. Learn more about us at https://www.vintnersresort.com/ where we Celebrate Everything!Essential Duties and Responsibilities: include the following. Other duties may be assigned as needed.Maintain the highest level of professionalism, engaging and friendly service to our guests in all aspects of job performancePerform Spa treatments, Massage, Body Scrubs, Body Wraps, etc. as trainedExhibits company Standards with guests, members and employeesMust possess a positive attitude and have the ability to work with a variety of people and in cooperation with employees efficiently and effectivelyLearn the names and personally recognize our regular Guests and MembersPerform Massage duties while maintaining the clients comfort at all timesEnsure individualized guest service through acknowledging and responding to their needs and expectationAssist guests regarding hotel facilities in an informative and helpful wayPerform all opening and closing dutiesMust be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environmentAbility to easily adapt to organizational and environmental changesClean and maintain all equipment and suppliesStock towels and empty towel binsCommunicate usage totals, problems, concerns to appropriate managerPromote massage, body and general spa treatments and servicesMaintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding the company and the surrounding area to answer any questions guests may have to the best of one’s abilityMaintains cleanliness and organization in all work areasUphold appropriate departmental standards of quality/timingMaintain alertness and observe safety standards to ensure guest and employee safety at all timesInspect and evaluate operation condition of all equipment and report necessary repairs to manager on dutyMaintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working orderComplete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as neededUphold and ensure compliance with all company and departmental policies and proceduresReport all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediatelyAttend all scheduled employee meetings and brings suggestions for improvementWilling and timely execution of other duties as delegated by leadershipActively participate in other areas of the Spa Operation, such as Massage, Body, product knowledge and retail salesFollow departmental policies and proceduresFollow all safety and sanitation policiesContinued product knowledge and sales trainingAttend all scheduled Spa, Resort and departmental meetingsQUALIFICATIONS:Previous Spa or Hospitality experience preferred.Must possess exceptional communication, hospitality, and interpersonal skillsProven history of working well in stressful situationsAvailability to work flexible shiftsEDUCATION AND/OR EXPERIENCE:High School Diploma or GEDCERTIFICATES, LICENSES, REGISTRATIONS:Current State of California Massage Therapy CertificationCPR/First Aid certified a plus'Job Type: Part-timeSalary: On average $78/hour (Base hourly rate is $16/hour plus commissions earns on service charges)Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayOn callWeekends as neededSupplemental pay types:Bonus payCommission paySigning bonusTips