Overview

How you move is why we’re here. ®Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Clinical Nurse I - Call Center

Department of Nursing

Full-Time 

As an integral member of our Magnet Nursing team, the successful RN candidate will be focused on – patient advocacy and delivering the highest quality of care to our patients! Working in an evidence-based nursing environment that commands excellence every day, you will apply your nursing expertise over the phone. As a Call Center nurse you will monitor compliance, promote satisfaction and manage/trend data.

Our core values center on respect, consideration, compassion for all individuals and maintaining awareness of diverse cultural and religious beliefs. Your capacity to collaborate with the interdisciplinary team and promote the highest standards of care and safety is critical to the mission of Nursing in HSS.

 Responsibilities

• Review all pre-operative testing and medical clearance notes
• Prior to surgery you will call HSS patients to provide pre-op instructions and general reassurance.
• Post-op you will call HSS Ambulatory patients discharged to home and listen to their specific questions and provide information
• Provide patient and family education, reinforce discharge instructions, review prescriptions, identify community resources and recommend appropriate follow up.
• Act as patient advocate while collaborating with MD office staff
• Collect comprehensive data on patients’ health (from patients and/or family members);
• Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, family members, co-workers and other customers
• Promote a supportive and team-oriented environment
• Support departmental responsibilities consistent with the long-range strategic plan, mission, vision and values of the hospital 

Qualifications

Minimum Requirements

• BSN from an accredited school of nursing required
• 3 years’ of acute care experience
• NYS RN license and registration required
• BLS certification required 

Essential Qualifications

• HCAHPS/EPIC knowledge preferred
• Possess strong and effective communication skills; project friendly and amiable demeanor with patients/family members on the phone.
• Strong patient centered approach with emphasis on providing exemplary and world-class customer service
• Meticulous attention to detail
• Self-motivated and proactive; a team player who knows how to think critically in a fast-paced, challenging environment
• Active participant in seeking solutions to problems

Other Requirements

Pay Range - Minimum

Pay Range - Maximum