Description

Make a difference, inspire others, love your job! 

Want to join our Team? We are currently looking for a Care Navigator Nurse Liaison (RN) (CNNL) to join our team. The CNNL develops and maintains professional relationships between Hospice of the Chesapeake and affiliates (HOC) and various hospitals in our supporting and service areas. Additionally, the CNNL will act as liaison between the hospitals and the hospice team to transition patients to the appropriate level of care, further increasing our overall census. The focus of these relationships is to drive growth in hospice utilization and our other service lines.

Office Location: Pasadena, MD

Coverage Area: Anne Arundel County

Status: Full-time – 40 hours/week

Salary: Competitive, commensurate with experience, education and credentialing

Main Responsibilities:

• Drives growth in respective market.
• Provides physical assessment to determine eligibility for hospice and appropriate level of care. Engages with patient and family to develop rapport and a sense of trust.
• Maintains close relationships with healthcare professionals in assigned accounts/territory to maintain constant visibility of HOC programs and services and troubleshoots real or perceived problems that could impact patient referrals. 
• Analyzes referral source patterns, determines reason(s) for the referral and develops targeted marketing plan(s) to maximize the further development of the particular referral source. 
• If patient is to be admitted to services coordinates discharge with facility/hospital, establishes admission time with Access Department, and arranges for DME delivery. Communicates with SW or Discharge Planner to coordinate ambulance transport if necessary. For GIP eligible patients, arranges discharge to an HOC Inpatient Care Center, if patient is not in contracted hospital. 
• Completes all electronic documentation in a timely manner, following appropriate protocol. Ensures that the documentation contains pertinent information regarding patient's condition, and appropriate focus of treatment. Uses appropriate agency forms, using approved abbreviations.
• Represents HOC at professional/ clinical events. Prepares and makes presentations. 
• Acts as a representative liaison between HOC and referral sources. Follows-up with concerns reported by facility staff and discussed issues with appropriate Clinical Team Managers or other appropriate managers.

About Hospice of the Chesapeake

At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible. We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.

We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.

To learn more please visit us at hospicechesapeake.org or find us on social media.

Qualifications

Your Qualifications: 

• Possess a current Washington DC nursing (RN) license and 2 years of med/surg or home health required. Hospice or Medical Sales experience preferred.

• Dual Maryland RN license preferred by not required.

• Demonstrated ability to provide quality patient care. Possess ability to assess patient’s needs, e.g. physical, teaching, mental and spiritual. Must have strong clinical skills.

• Demonstrated knowledge and understanding of managed care organizations, including utilization review and capitated contracting concepts with hospitals and physician groups (physician billing, nursing home billing and hospice Medicare billing. 

• Solid analytical, organizational, and interpersonal skills to effectively identify referral source problem areas, develop appropriate courses of action and convey same to client. 

• Ability to perform consistently in stressful situations. 

• Strong and creative, problem-solving skills with the ability to prioritize and delegate.

• Demonstrated commitment to quality, timely, and cost-effective patient care.

What We Offer: 

• A rewarding and fulfilling career with a company that values your contributions
• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. 
• Educational assistance to pursue professional development, additional certifications and degree programs.
• Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.

In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodations may be considered but may not be approved in all circumstances.

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