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Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator / Dispatcher to join our team at our Windsor Mill, MD, location.
Shift : Friday - Monday, 7am - 5pm
Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs.
We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow.
We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly.
Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork.
You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits.
Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess :
Job Posted by ApplicantPro
Last updated : 2024-04-26
Full Time
$37k-47k (estimate)
04/28/2024
05/01/2024
PHOENIX, AZ
500 - 1,000
2008
DAN GARDNER
$50M - $200M
The job skills required for Customer service dispatcher include Customer Service, Scheduling, Microsoft Office, Life Insurance, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service dispatcher positions, which can be used as a reference in future career path planning. As a Customer service dispatcher, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service dispatcher. You can explore the career advancement for a Customer service dispatcher below and select your interested title to get hiring information.