Computer Lab Assistant and Learning Facilitator

Classification: Part-time

Reports to: Manager, Digital Inclusion

JOB DESCRIPTION

About HopePHL™

People’s Emergency Center (PEC) and Youth Service, Inc. (YSI) have merged to achieve greater impact. Together we are known as HopePHL™. HopePHL inspires Philadelphia's children, youth, families, and communities to thrive by providing housing, advocacy, and trauma-responsive social services designed to promote equity, resilience, autonomy, and well-being. We are looking for vibrant and compassionate people to join our team! Learn more at www.hopephl.org.

Summary:

Computer Lab Assistant and Learning Facilitator will monitor HopePHL’s computer lab and provide basic support to computer users on learning computer skills and accessing educational resources, job-related searches, health information, benefit assistance, and other specific types of Internet searching. The position also entails teaching scheduled group workshops as needed, supporting CDIT students enrolled or enrolling in classes, assisting and instructing users and students remotely and in person, and maintaining contact with current and potential students with class reminders and other pertinent information.

This is a part-time 20 hours/week position.

Essential Duties and Responsibilities:

S/he will collect usage data and prepare reports on a quarterly basis. In addition, s/he will be providing Tier-1 technical support services and reports directly to the Manager of Digital Inclusion.

The Computer Lab Assistant and Learning Facilitator will be familiar with:

• Basics of running a Public Computing Center (signing people in, tracking users, etc.).
• Basic computer training includes email, web browsing, Microsoft Office, Google Office, document creation and formatting, file structure, cloud document retention, searches, online privacy.
• Data collection and reporting.
• Maintaining contact with current and potential students with class information, reminders, and connection assistance.
• Basic troubleshooting and how to access technical support when needed.
• How to answer frequently asked questions at a Public Computing Center.
• Helping to direct users to low-cost, high-speed internet service for the home as needed.

Competencies:

Strong interpersonal skills, including the ability to interact and communicate with a diverse group of people, including community members and technical staff

• Experience working with computers
• Familiar with MS Office. Google Office
• Able to troubleshoot basic computer problems
• Working knowledge of the Internet
• Proven record of working successfully in teams
• Solid organizational abilities
• Creative problem solver
• Experience in working in economically and ethnically diverse urban communities
• Valid driver license with a clean record

Required Education and Experience:

A high school diploma or GED is required. Some experience working at a help desk or in a computer lab is highly recommended.

Preferred Education:

Bachelor’s degree in education, computer science, social services, or similar is preferred.

Work Environment:

This job operates in an office environment at HopePHL’s Center for Digital Inclusion and Technology. From time-to-time work is done off-site at special events in the community. The position routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands:

The physical demands described here are representative of those that much be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, speak in English, and listen. Spanish language understanding is a value-add to the position. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

HopePHL is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Part-time

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Philadelphia, PA 19104