Attendance Case Manager (ACM)

Truancy Intervention and Prevention Service (TIPS)/ Family Based Prevention Services

Division: Children Services

Department: School Aged Services

Reports to: Program Manager

Classification: Full Time Exempt

JOB DESCRIPTION

About HopePHL™

HopePHL is the result of the joining of People’s Emergency Center (PEC) and Youth Service, Inc. (YSI) in January 2023. Together, we achieved a greater impact in Philadelphia. HopePHL inspires Philadelphia's children, youth, families, and communities to thrive by providing housing, advocacy, and trauma-responsive social services designed to promote equity, resilience, autonomy, and well-being. We are looking for vibrant and compassionate people to join our team! Learn more at www.hopephl.org..

Summary: The case management position would be an integral part of the community schools’ team as well as a support to students and families involved with the Tier 1 and Tier 2 TIPS program. This would be a largely school placed position. Primary responsibility is to work collaboratively with schools, students, and families to address the contributing factors that lead to truancy issues.

Essential Duties and Responsibilities:

• Adhere to program standards, and the agency’s policies and procedures.
• Work collaboratively with the community schools' team to create, implement, and monitor student attendance intervention plans.
• Collaborate with the community schools' team to create and implement incentive plans and events.
• Attend all school-based partner meetings.
• Partner with assigned school to meet Tier 1 standards and facilitate school intervention meetings with attendance designee.
• Follow up weekly with active Tier 1 services to monitor attendance and address contributing factors by linking families to resources, advocating for families at schools, and providing education and information.
• Complete home visits as needed for Tier 1 referred students.
• Deliver Tier 2 services to families with children referred to Regional Truancy Court due to 10 or more unexcused absences.
• Conduct a thorough family intake and develop a strengths-based family development plan that reflects goals that will address the factors contributing to truancy.
• Implement the Family Service Plan by locating and linking them to resources, coordinating services and monitoring the family’s use of current and new resources.
• Complete at least one monthly home visit where the children and caregivers are present for all Tier 2 cases.
• Obtain monthly school records and collaborate with school staff to address factors contributing to truancy.

· Complete all required documentation for each Tier service.

· Prepare and maintain all client files per the program standard requirements.

• Represent the family in Regional Truancy Court,
• Transition families to Tier 3 Services by meeting with assigned CUA staff, provide required documentation, and attend required court hearings and DHS family team meetings.
• Attend bi-weekly supervision on time and prepared with updated and accurate case files.
• Adhere to agency attendance policy and attend all required meetings.
• Attend department and agency events, and be available to assist with the planning proccess.
• Share weekly schedule/calendar with Supervisor and communicate in a timely manner regarding any changes.
• Any concerns regarding the safety of clients must follow agency and program protocols.
• Complete 20 hours of ongoing work-related training each contract year.
• Adhere to agency and professional code of ethics.

Competencies:

· Trauma informed skills

· Relationship building and engagement skills

· Interpersonal understanding

· Assessment, planning, and implementation skills

· Conflict management and de-escalation skills

· Clear and detailed oral and written communication skills

· Decisiveness and directness

· Organizing and planning ability

· Flexible to change

· Team skills and collaborative approach

Required Education and Experience:

Bachelor’s degree from an accredited program of social work or a comparable human service field with at least two years work experience in the field of family and childrens’ services. Prior home visitation experience, and work with school staff preferred. Valid driver’s license and vehicle to use in job, required. Acceptable Child Abuse Clearance, FBI Clearance, Criminal Investigation Report, and Health Assessment with TB Screening. Familiarity with Microsoft systems and use.

Preferred Education:

Bachelor’s degree from an accredited program of social work or a comparable human service field with at least two years work experience in the field of family and childrens’ services. Prior home visitation experience, and work with school staff preferred. Valid driver’s license and vehicle to use in job, required. Acceptable Child Abuse Clearance, FBI Clearance, Criminal Investigation Report, and Health Assessment with TB Screening. Familiarity with Microsoft systems and use.

Work Environment:

This position is a hybrid (three days in the office, two remote), with flexible schedule options. Occasionally travel to the offices of foundation officials or off-site locations will be required. The incumbent in this position will routinely use computers, photocopiers, filing cabinets and other standard office equipment. The position also requires you assist with large gift in-kind drives, and occasional event set up and breakdown.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PEC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Philadelphia, PA 19144