Status: Exempt
Reports To: Team Leader

Overall Responsibility:

The case manager plays a vital role in our non-profit organization, which is dedicated to ending homelessness in Hawaii. The Case Manager is a compassionate, organized, and trained professional experienced in working with vulnerable populations to provide person-centered social services, guidance, and support. They are responsible for providing comprehensive case management services to individuals and families experiencing homelessness, helping them navigate resources, and developing personalized plans to achieve stable housing and self-sufficiency.

Essential Functions:

Work Environment:

The Case Manager will work in various locations, including spending time in the community conducting outreach and meeting with program participants in shelters, streets, their homes, or hospitals. Temperatures may vary as working in the office, field, and the community. Frequent exposure to stressful situations related to persons served includes but is not limited to domestic violence, ex-offenders, substance abuse, and mental health consumers. They may encounter individuals in crisis or facing challenging circumstances, requiring compassion, empathy, and effective communication skills. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.

Physical Demands:

An employee must meet the physical requirements described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is:

• Frequently required to stand, walk, use hands to manipulate, handle, grip, and feel objects, utensils, tools, or controls
• Frequently required to reach with hands and arms
• Occasionally required to lift, push, pull, and/or carry items and objects up to 50 pounds, with a minimum of 25 pounds lifted and carried.
• Specific hearing ability required by this job is the ability to pass a hearing test (corrected or uncorrected)

In the course of meeting the Case Manager's responsibilities, it is not uncommon to witness, engage in, or be confronted with the following: Violence and threats of violence; profane, racist, or sexist language; interactions with First Responders; alcohol-influenced behavior; street drugs; tobacco smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; disruptive friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons performing actions against their consent, will or knowledge; people in conflict with the law; infection risks; and/or other situations that may be unsettling. Measures are taken to train staff to deal with these situations appropriately. Still, those in the position should reasonably expect these types of things to occur and understand appropriate direction and support will be provided by HOPE Services Hawaii leadership.

Minimum Qualifications

• Bachelor’s degree in Psychology, Human Services, Social Work, or a related field.
• Two years of experience navigating healthcare, human services, and substance abuse care systems is preferred.
• Crisis Prevention (CPI) certified or able to certify through the organization.
• CPR plus AED certified or able to certify through the organization.
• Current Hawaii driver’s license, clean traffic abstract with no major traffic violations within the last five years, and access to an insured vehicle for your use in conducting business.

Scheduling requirements:

General business hours are 8:00 am - 4:30 pm Monday through Friday, but this 40-hour-a-week, exempt position offers flexible scheduling. There will be scheduled meetings (online and in person), and there may be times when you are required to work evenings and weekends.

We are a diverse team that includes people who have lived experience with housing insecurity, homelessness, and the justice system, and we encourage those who have lived experience to apply.

Salary starting range: $47,840.00/yr-$62,840.00/yr