Hawthorne Oncology Pain Experts (HOPE) is seeking a full-time Surgery Scheduler, New Patient Coordinator, and Authorization Specialist to join our HOPE clinical team.

HOPE’s mission is to meaningfully restore the quality of life for our patients so that they can fully cherish the moments in life that matter to them. Our team’s focus is on serving patients who suffer from cancer pain, complex chronic pain, or spasticity, and we are committed to providing industry-leading care that is compassionate, collaborative, and innovative.

We are a growing practice and are looking for individuals who want a long-term position with the possibility of promotion.

Qualifications

Prior Experience

• Previous work as a surgery scheduler
• Previous work as a new patient coordinator
• Previous experience as an authorization manager
• Bilingual

Education

• Minimum of High school diploma or GED certificate

Responsibilities

• Serve as the face of HOPE when patients enter our clinic, champion our culture of compassionate patient care, and support our mission to meaningfully restore quality of life for our patients so that they can fully cherish the moments in life that matter to them
• Ensure a 5-star experience for all patients
• Schedule procedures and surgeries for the clinic, surgery center, and hospital
• Explain pre-operative and post-operative instructions, including medication and anticoagulant recommendations
• Schedule new patients
• Obtain records for new patients before their visits (e.g., progress notes, imaging, etc.)
• Obtain authorizations (when necessary) for procedures, surgeries, clinic visits and medications
• Manage medical records requests
• Maintain intrathecal pump (ie., pain pump) reports
• Sort incoming faxes
• Fill in for the front desk as necessary
• Suggest and lead continuous improvement efforts related to front office responsibilities or improving the overall patient experience
• Ensure that all processes related to patient care are in line with our values at HOPE and adhere to all federal, state, and accredited body regulations
• Draft and update HOPE standard operating procedures related to patient experience and front office responsibilities (as required)

Join our team and be a part of an exciting business plan focused on future growth and providing the highest quality care to patients.

Send resume to epodgorski@hopepainrelief.org

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Free parking
• Health insurance
• Paid sick time
• Paid time off

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Pain Medicine

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Surgery Scheduler: 3 years (Required)
• New Patient Coordinator: 3 years (Required)
• Authorization Specialist: 3 years (Required)

Language:

• Spanish and English (Required)

Work Location: In person