About Us
Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.
Job Summary
The Position is responsible for the operations of the HOPE branch and for local marketing and outreach efforts. Specifically, the position will supervise all branch staff, open and close the branch on a daily basis, maintain adequate level of security, sign-off on daily transactions of all branch staff, ensure that cash balances are maintained at the correct levels, ensure that deposits are made to our correspondent bank on a daily basis, sign up new members and deal with any other branch issues, and ensure compliance with regulations, policies, and procedures.
Primary and Essential Functions

• Manage and oversee all branch operations
• Provide positive leadership for branch personnel
• Provide excellent customer service
• Perform community outreach activities
• Review all daily transactions
• Maintain adequate security over cash
• Process loan requests
• Process and approve wire transfers
• Open and close branch
• Responsible for goals and objectives per corporate work plan

Secondary Functions

• Provide information required for investor reporting, as requested by Investor Relations department
• Perform general administrative duties such as attending meetings, report production, etc.
• Back-up member services representative when necessary
• Sign-up new members
• Receive share certificate requests
• Monitor branch for compliance with policies and procedures

Regulatory Compliance Requirements

• Must comply with registration requirements with National Mortgage Licensing System (NMLS)
• Must comply with provisions of the Bank Secrecy Act (BSA)
• Must comply with all provisions of the Privacy of Consumer Financial Information regulations
• Must comply with all provisions of the Right to Financial Privacy Act
• Must comply with all provisions of the Children's Online Privacy Protection Act
• Must comply with all provisions of the Consumer Leasing Act (Regulation M)
• Must comply with all provisions of the Electronic Funds Transfer Act (Regulation E)
• Must comply with all provisions of the Equal Credit Opportunity Act (Regulation B)
• Must comply with all provisions of the Expedited Funds Availability Act (Regulation CC)
• Must comply with all provisions of the Fair Credit Practice Rule
• Must comply with all provisions of the Fair Credit Reporting Act
• Must comply with all provisions of the Holder in Due Course regulations
• Must comply with all provisions of the Reserves on Transaction Accounts (Regulation D)
• Must comply with all provisions of the Servicemembers' Civil Relief Act
• Must comply with all provisions of the Truth in Lending Act (Regulation Z)
• Must comply with all provisions of the Truth in Savings Act (Regulation DD)
• Provide information required for investor reporting, as requested by Investor Relations department

Accountability for Business Results

• Consumer loan volume
• Branch losses and profitability
• Membership growth
• Deposit growth

Specified Authority Level

• Authorize cash transactions up to $10,000
• Authorize wires up to $100,000
• Authorize withdrawals up to $5,000
• Provide dual control access to vault
• Access to retail computer systems
• May approve consumer loans as designated in the Consumer Loan Policy

Competencies/Skills

• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
• Ability to read and interpret documents, write routine reports and correspondence.
• Ability to speak effectively before groups of customers and employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent, and interpret data.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent customer and public relations skills
• Ability to handle monetary instruments and make transactions accurately.

Desired Qualifications

• Bachelor's degree, business concentration preferred
• 3 years experience in banking/mortgage
• Supervisory experience
• Consumer lending experience

Physical Demands

• Employee is regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)