SUMMARY
The EHE Enhanced Case Manager provides case management services to individuals and families living with HIV/AIDS, assists participants with rental assistance to prevent evictions, and provides referrals for supportive services such as medical, dental, and financial assistance to community partners, all intending to maximize self-sufficiency, life skills, and housing stability. The EHE Enhanced Case Manager supports building life skills to attain short and long-term housing goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Provides housing case management services for assigned clients, including assessment, planning, linking, monitoring, advocacy, and procedures to achieve successful outcomes.
Provides housing case management to clients with housing insecurities or eligible housing emergencies.
Conducts comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate and develop appropriate case plans.
Develops support systems to meet client needs by identifying and coordinating various available services necessary to maintain independent living self-sufficiency and family stabilization when possible.
Conducts housing crisis intervention for clients with housing emergencies as HUD guidelines require.
Monitors and verifies services provided to each client monthly, determining the quality and effectiveness of services offered.
Assess, orient, and facilitate the entry of clients to the EHE (Ending the HIV Epidemic) program.
Sustains and manages a caseload consistent with the program's annual contractual obligation by applicable quality criteria.
Completes preliminary assessment process for persons seeking services from the agency to collect demographic information and pertinent medical history.
Initiates review of prospective client eligibility and continues review for all active clients.
Completes and makes referrals for assessments and evaluation processes based on client needs and treatment objectives.
Respond to information requests from other specified partner agencies.
Visits agencies, organizations, and individuals to promote housing programs as required.
Monitors client participation in planned services. Initiates revisions to the plan of care and closes or transfers cases.
Obtains authorization for payments from the supervisor and submits all requests for processing according to established time frames.
Attends all regularly scheduled staff and case management meetings.
Participates in agency-wide events that may involve weekends.
Performs other work-related duties and special projects as assigned.
Performance Improvement: Initiates efforts to improve job, program, or agency performance and quality of services. As appropriate, participates in agency performance improvement initiatives or activities (e.g., work teams, committees, etc.).
Initiative/Acceptance of Responsibility: Demonstrates self-motivation and self-reliance. Performs tasks willingly and carries out assigned duties. Performs additional responsibilities as needed/required.
Attitude/Customer Relations: Maintains a friendly, productive work atmosphere with co-workers. Demonstrates positive customer relations skills and shows respect and courtesy for clients, other employees, and the public.
Attendance: Adheres to assigned work hours, use and scheduling of leave, and punctuality.
Training and Education: Maintains compliance with required training by established time frames. Seeks opportunities to increase knowledge and competencies that benefit the position, program, or agency.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
KNOWLEDGE AND SKILL OF:
Florida Department of Health 500 and 501 HIV/AIDS certification.
Modern office practices, procedures, and equipment.
HIPAA laws and confidentiality requirements.
Understanding of basic Hud housing guidelines.
Excel, Word, and basic computer operations.
HIV transmission, prevention, and disease process.
HIV/AIDS prevention strategies.
Substance Abuse, HIV/AIDS, TB, and Hepatitis as they relate to prevention and medical adherence among special populations.
ABILITY TO:
Communicate effectively both orally and in writing with a diverse population varying in age, physical/mental health, lifestyle, and cultural/ethnic backgrounds.
Meet time schedules and deadlines and plan and organize work.
Work confidently with discretion and independently with little direction.
Work cooperatively with others using tact, patience, and courtesy.
Maintain current knowledge of technological advances in the field.
Work with confidential data with discretion.
Be sensitive to issues involved in working in a multicultural, community-based organization.
Work with and serve clients effectively from diverse backgrounds (multi-racial, cultural, and economic backgrounds).
Provide program participants with positive feedback, empathy, encouragement, and guidance.
Display productive leadership behavior and encourage a learning environment for staff and participants.
Communicate effectively with staff, program participants, service providers, and community members.
Recognize and adhere to professional boundaries.
Inspire and motivate participants to positive outcomes through positive role modeling.
Establish and maintain effective working relationships with the business community.
EDUCATION and EXPERIENCE
Bachelor's degree from an accredited college or university or an associate degree and one (1) year of HIV or health education experience or a high school diploma or equivalent and two (2) years of HIV or health education experience.
CERTIFICATES, LICENSES, and REGISTRATIONS
Florida Department of Health 500 and 501 HIV/AIDS certification
Florida driver?s license
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, sit, stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate