At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Qualifications

• High school diploma/GED or equivalent working knowledge preferred.
• 1 - 2 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite.

Essential Functions

• Installs configure, maintains, and troubleshoots Windows-based computers and various peripheral devices effectively.
• Installs, maintains, and troubleshoots all business applications effectively.
• Maintains and troubleshoots CISH telephony system including telephone additions, relocation, and programming changes effectively.
• Escalates errors to hardware and software manufacturers as necessary.
• Manages user errors and requests through the IT/Facilities help desk ticketing system.
• Documents daily tasks and create user documentation as needed.
• Tracks company assets through inventory database timely and accurately.
• Understands and demonstrates the main role of IT is to help others do their job better, more efficiently, and more securely.
• Maintains a high level of customer satisfaction.
• Maintains confidentiality.
• Completes all other duties as assigned.