ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Maintain coverage of the phones between the hours of 8:00 am and 5:00 pm

• Answer incoming calls within 1 to 2 rings 95% of the time
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Initiate authorization/referral with primary care physician
• Complete system documentation as it pertains to meaningful use
• Schedule mutually acceptable appointment times for patients and physicians
• Complete all “tasks” and orders in a timely manner
• Facilitate timely receipt and dispatch of medical records
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.