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Job Title: Computer User Support Specialist Team Coordinator -4737
Job Location: Huntsville, Alabama 35898
Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User Support Specialist position and to join our team of qualified, diverse individuals.
The primary responsibility of this position is to efficiently diagnose and resolve end-user issues while delivering high-quality customer service. The Team Coordinator will use remote support tools and an automated ticketing system to manage and document all interactions. Additionally, the Team Coordinator may be required to conduct on-site visits for hands-on troubleshooting and training.
The role involves acting as a liaison between the government lead and staff, coordinating a Computer User Support Specialist Team, and serving as the primary point of contact for escalated technical issues. Responsibilities also include developing and maintaining documentation, configuring and managing end-user devices, and ensuring compliance with Service Level Agreements (SLAs).
Candidates for this role must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service.
Skills / Experience Required
Education / Certifications
Benefits
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Full Time
$78k-97k (estimate)
05/25/2024
07/24/2024