Title: Technical Specialist- Senior

Duration: 6 months

Location: Raleigh, NC

Contractor needed to assist with department decision to source mainframe services while also migrating from all CA mainframe software to IBM software.
15 PCT
Installing Software
Install software using standard State naming conventions and standards. Each vendor product is unique to install, customize, maintain, and support. Download vendor software to department systems and verify installation according to vendor guidelines and recommendations including SMP/E. Coordinate with multiple vendors and department /Customer systems programming and application staff concerning required patches, fix packs and maintenance upgrades as needed to reduce and mitigate possible software outages.
30 PCT
Customizing Software
Work closely with other department teams to set security rules using z/OS Resource Access Control Facility (RACF) and product specific security features. Also coordinate the implementation of other systems interfaces for access to Transaction Services.
Schedule and test, during off peak times, software upgrades and patches to reduce the impact on production work. Coordinate this testing with department and other department staff to reduce impact to other system software and operating system changes.
Document new systems in User s Guide and make copies available to department Service Delivery Division and compose technical information bulletins detailing the impact on clients and outlining any changes they may have to make.
20 PCT
Monitoring and Tuning Systems Software
Use specialized software to monitor systems performance. Make the necessary adjustments as needed to provide maximum performance of system software. Make recommendations to clients on application changes as needed to provide better code reuse, performance gains and data throughput. If there is an application problem, work with the appropriate client to resolve the issue in a timely manner, which may involve other Service Delivery personnel.
30 PCT Solving Problems
Analyze problems reported by clients and internal staff; work with vendor to determine solutions and establish corrective action plan; assist clients and internal staff with related questions.