Position: - Quality - Learning Management System (LMS) Administrator Specialist
Location: - Seattle, WA 98109
Duration: - 12 Months

Position Summary:

• The Learning Management System (LMS) Administrator will manage and
• coordinate training events and record and control training information for
• the Learning Management System (LMS).
• The position will report to the Global Cell Therapy Quality Training Lead

Required competencies: knowledge, skills, and abilities:
Must have basic GMP and Quality knowledge.
Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).
Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.
Must demonstrate basic writing skills and be able to follow technical reports.
Must be action-oriented and customer-focused and possess learning agility.
Excellent organizational and written skills.
Ability to work independently, have a high degree of accountability and accuracy of work.
Intermediate skills in design, development, and implementation of training.
Proficient in MS Outlook, Word, Excel and PowerPoint.
Duties and responsibilities:

• LMS Administration and record control of training information with
• input from users, subject matter experts, trainers and other learning
• development personnel to ensure accurate learning plans/histories
• and availability of current training materials.
• Ensure training forms are entered into the LMS within 1 business day
• of receipt and retained per procedure.
• Review training form submissions for adherence to good
• documentation principals, accuracy and completion.
• Oversee the creation, edit and/or retirement of training items and
• curricula in the LMS Edit/link training materials to ensure availability to
• users via the LMS File and maintain training records for easy retrieval.
• Partner with the inspection/audit subject matter expert to generate LMS
• reports and/or retrieve training records to support inspections/audits.
• Build and/or run reports to show user status or other requested
• information.
• Apply LMS knowledge to provide front line technical support (or
• escalation) for users.
• Thoroughly research customer requests and questions and provide
• suggestions for resolution.
• Track and document all incoming customer requests, data entry and
• filing for department metrics.
• Maintain class offerings in the LMS Ensure Good Manufacturing
• Practices training records are completed per good document principals.
• (GDP).
• Monitor the Quality Training inbox to provide timely and accurate.
• execution of customer training requests.
• Utilize a consultative approach and powerful questions in customer!
• interactions and review training requests in order to address actual vs.
• stated training need.
• Always provide excellent customer service.
• Share information, answer questions, solve problems, and raise issues.
• as necessary to promote an environment of teamwork and collaboration.

Education and Experience:

• Bachelor's degree preferred.
• 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.
• Learning Management System (LMS) background preferred.
• An equivalent combination of education and experience may substitute.

Top Skills:

• 2 years of experience with Success Factors
• Excellent communication and technical trouble shooting skills.
• Service Now experience preferred.
• Excellent time management and attention to detail
• Experience in the same/similar regulated industry.