Overview
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Let’s go beyond expectations and transform healthcare together.
HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.
As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members. With this in mind, we require all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.
Responsibilities
Job Summary
Coordinate all intake activities to establish home care for patients. Schedules services as determined by physician orders, contact patient/family, referral source and appropriate staff to coordinate services. Manage the patient schedule to provide for timely and coordinated care for all patients. Triage inbound calls from patients, families, physicians and staff members to appropriate clinical or operational personnel ensuring timely, responsive care in the most cost-effective manner.
Interfaces with multidisciplinary team members to provide optimum care. Utilize exceptional communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
Acts as liaison to in-patient case managers and other referral sources in the care coordination of home health services.

• Receives orders for Home Health services from referral sources. Obtains necessary information to coordinate all services. Coordinates start of service with referral sources and patient. Creates and maintains patient & employee schedule to provide timely and coordinated care for all patients. Documents coordination in electronic medical record.
  
• Serves as hospital liaison to provide in person care coordination for referral management. Will meet with patients, case management team & other health care services members to identify home care needs and provide care coordination to ensure a timely discharge and start of services for home health.
  
• Develop relationships with referring sources with the emphasis on continuity of care within HonorHealth. Provide education to Case Managers on HonorHealth Home Health. Represents HonorHealth Home Health referring sources
  Interfaces with multidisciplinary team members to provide optimum care. Utilize exceptional communication and interpersonal skills to enhance and encourage collaborative staff and community relationships.
  Obtain benefits and eligibility for new patients as well as recertification’s utilizing all resources effectively and efficiently.
  
• other duties as assigned.

Qualifications
Education
High School Diploma or GED Required
Experience
1 year experience in referral, pre-authorization or scheduling Required
1 year home health or post-acute liaison experience Required
1 year customer/patient facing experience Required
Licenses and Certifications
Driver License Valid driver’s license Required
Proof of current vehicle insurance Required