Description

Honnen Equipment Co., your authorized dealer for John Deere Construction & Forestry equipment. Since 1963 Honnen operated with a philosophy of not just meeting, but exceeding, customers’ expectations. Honnen is one of the oldest and largest John Deere dealers in North America, now operating out of 11 locations in 4 different states covering the Rocky Mountain Region. Our mission here is to partner with our customers to provide superior value through the lowest owning and operating costs while representing world-class products.

We offer our employees full benefits at competitive premiums as well as a contributing 401K, paid time off, paid holidays, and a performance based incentive program. For our service technicians/service staff we offer the opportunity and training to not only work on John Deere but also on other heavy equipment products as well. Sound like a team you would like to be a part of? Complete an application today!

LOCATION: Position could be employed/located in either Commerce City, CO or Salt Lake City, UT, dependent on qualified candidate.

Position Summary:

This position coordinates rental return repair and maintenance operations to ensure a positive customer experience as well as minimize unrecovered expenses for the company. This individual assesses machine inspector reports to determine necessary level of repair and maintenance to be completed as well as determines appropriate responsible party and lead communication efforts to internal and external stakeholders.

Essential Functions:

• Communicate with yard coordinators and machine inspectors immediately upon notification of machine damage via Dealer Inventory Tracking (DIT).
• Request and Review Rental Return Inspection forms within 48 Hours of machine return to Honnen facility.
• Coordinate repairs with service department under the discretion of Inventory Manager or Director of Sales.
• Communicate with local Honnen service departments to facilitate accurate and comprehensive customer damage quotations within 72 hours.
• Communicate with Territory Managers and customers and in a professional manner explaining damage and creating supporting communication with photos.
• Monitor and approve all rental fleet “non-damage” internal rental return work orders.
• Coordinate Rental Damage and Periodic Maintenance billing direction via the Rental Billing Admin to include accurate allocation by branch and line of business.
• Periodically assist Sales Management in Rental Expense audits.
• Serve as DIT internal resource for trouble shooting and communication for Yard personnel and Sales and Rental Coordinators.
• Requires excellent written, verbal and organizational skills needed for drafting reports, maintaining records, handling multiple units and customers. 
• Investigative skills for tracking and analyzing, damage and repair solutions.
• Reports that track all damage by model, serial#, invoiced amount, payments and repairs paid by all stakeholders (customers, service departments, rental department) etc.

Requirements

 Qualifications:

• 5 years of industry experience
• Advanced technical proficiencies to include the service/repair of equipment in the construction industry.

Knowledge, Skills, and Abilities:

• Solid organizational, problem solving and follow-up skills
• Intermediate proficiency with Outlook, Microsoft Office, Dealer Business System
• Outgoing, energetic and results driven personality required

Physical Effort: Generally not required. 

Compensation: Base Salary and bonus eligible. Dependent on location, will discuss in interview. 

PM20