Roledescription

• Business Process Excellence-Lead Project Management Specialist is responsible for managing assigned improvement project(s) under Business Process Excellence Program Office.
• Works with improvement project team as project coordinator and facilitates use of proven methodologies and tools such as Six Sigma, Lean, Accelerator/HOS management system etc.
• Understands and defines the exact problem statement or improvement opportunity validated through initial data collection and baseline information
• Considers big picture and end to end view to avoid local optimization
• Facilitates project charter and roadmap preparation to achieve end objective
• Ensures that detail analysis based on data and facts is done before improvement actions are decided
• Uses root cause analysis techniques to understand the real problem, enabling deployment of actions as permanent solutions rather than a quick fix
• Periodically reviews the assigned project(s) and ensures schedule adherence
• Ensures that the process owners, project sponsors and the project team members are on the same page regarding information and progress\
• Timely escalates and seeks support to overcome any roadblocks affecting project progress
• Facilitates deployment of improvement actions and related change management activities
• Ensures that towards the end of the project a control plan or robust sustenance mechanism is established to sustain the gains 
• Makes sure that the final project recommendations are institutionalized as part of process assets or applicable daily management system.
• Presents project status in the HPS Business Process Excellence Program Office reviews and any other reviews as necessary
• Provides project status information and highlights for inclusion in various reports
• As an integral part of Business Process Excellence Function, contributes in knowledge sharing with peers and helps create knowledge repository

Knowledgeand Skills

• Good amount of domain knowledge of the key areas in business operations and overall understanding of major business processes and functions
• Solid knowledge & experience with Six Sigma, Lean tools and methodologies, Accelerator/HOS management system, OD, customer experience improvement initiatives
• Ability to independently manage improvement projects by collaborating with all the involved agencies
• Strong results oriented approach to ensure the improvement projects are demonstrating tangible results
• Ability to coach others in systematic problem solving & continuous improvement activities using proven methodologies and tools
• Capable of effectively communicating with team members, process owners and project sponsors
• Capable of visualizing big picture and spot the right root cause