The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.
Job Duties
· Can independently troubleshoot and repair complex issues
· Can program more than one system
· Perform system back-ups and install appropriate updates and patches
· Run one-off problems, scenarios, and integrations based on the needs of the customer
· Program EBI’s
· Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
· Complete required documentation for work performed or other contractual obligations
· Proper use of safety personal protection equipment
· Security and other clearances as required by customer