The main function of this position is to respond and resolvecomplex service calls providing technical support and troubleshooting toHoneywell customers. Additionalresponsibilities related to the technical delivery of small service jobs, timeand work material, and preventive maintenance may be assigned as well. Thesecustomers will have various products installed that fall into the – HVAC,automation controls, life safety, fire, and security systems category as wellas their associated computer systems. Level 3 Technicians will be expected tocoach and mentor more junior technicians. The goal is to ensure system up-timeand efficiency. The salary for this position is ($67,000-102,000). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Job Duties:

• Can independently troubleshoot and repair complex issues

• Can program more than one system
• Perform system back-ups and install appropriate updates and patches
• Run one-off problems, scenarios, and integrations based on the needs of the customer
• Program EBI’s
• Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
• Complete required documentation for work performed or other contractual obligations
• Proper use of safety personal protection equipment
• Security and other clearances as required by customer