The Asst. Mgr. PE Dealer Technical Service will be responsible to manage the daily activities of PE Field and Techline staff in providing Power Equipment dealers with technical support. Ensure teams gather technical information to support the Market Monitor group with the reporting of product quality issues. Coach associates to develop in their roles, while encouraging teamwork/collaboration between field and office staff to quickly resolve dealer product repairs. Drive system and process improvements to help teams more efficiently and effectively support dealers. Review and report (daily/weekly/monthly) team activity to Department and Executive management.