Job Summary:
The Automotive Service Advisor at Honda San Marcos is responsible for providing exceptional customer service and sales support to our valued clients. This individual will act as a liaison between the customer and the service technicians, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner. The successful candidate will have a strong sales background and possess in-depth knowledge of the automotive industry.
Compensation & Benefits:
This is a full-time, salaried sales position in the automotive industry. The compensation for this role ranges from $65,000 to $100,000 per year, paid biweekly. In addition, our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, and paid time off.
Responsibilities:
- Greet customers and provide assistance in a friendly and professional manner
- Conduct thorough vehicle inspections and provide accurate service estimates to customers
- Inform customers about recommended services and address any questions or concerns they may have
- Up-sell additional services or products as needed to meet sales objectives
- Schedule appointments and coordinate with service technicians to ensure timely completion of work
- Keep customers informed about the status of their vehicle and any necessary updates throughout the service process
- Handle customer complaints and concerns, escalating to management as needed
- Process payments and maintain accurate records of all transactions
- Maintain a clean and organized work area
- Continuously develop knowledge of new products and services to effectively communicate with customers
- Meet or exceed sales targets and customer satisfaction goals set by the dealership
Requirements:
- High school diploma or equivalent; post-secondary education in Automotive Technology or related field preferred
- Minimum of 2-3 years of experience in a sales position, preferably in the automotive industry
- Excellent communication and customer service skills
- Strong negotiation and persuasion abilities
- Proficient in Microsoft Office Suite and other computer applications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Valid driver's license and clean driving record
- Must be able to pass a background check and drug test
- Flexible schedule, including evenings and weekends, as needed
- Bilingual (English/Spanish) is a plus
EEOC Statement:
Honda San Marcos is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. We are committed to a diverse and inclusive workplace and encourage all individuals to apply.