• Approach all encounters with guests and employees in an attentive, friendly, courteous and service

oriented manner.

• Maintain regular attendance in compliance with Homewood Suites standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Homewood Suites standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping, Houseperson, and Laundry personnel.
• Ensure compliance to company and brand training using the steps to effective training according to Homewood Suites standards.
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
• Conduct monthly department meetings with housekeeping staff according to Homewood Suites standards.
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Homewood Suites standards.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to Homewood Suites S.O.P.'s.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Homewood Suites procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all Homewood Suites' policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to Homewood Suites S.O.P.'s.
• Prepare and conduct all Housekeeping interviews and hiring procedures according to Homewood Suites S.O.P.'s.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Homewood Suites standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
• Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Train all Housekeeping personnel to perform their duties to Homewood Suites standards, using the steps to effective training according to Homewood Suites standards.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Conduct daily morning meeting with staff.
• Conduct weekly walk through with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by the General Manager.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising: 1 year (Required)
• Hotel Cleaning: 1 year (Preferred)
• Housekeeping management: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person