Company Overview
In 1980, Homewatch CareGivers established its mission to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. By delivering high-quality caregiver services, Homewatch CareGivers helps improve the quality of life for those in our communities as well as provide meaningful employment opportunities. We offer employees a strong family-oriented culture and professional, accredited training that addresses relevant health and wellness issues. Homewatch CareGivers welcomes individuals into our family who are eager to continually learn in order to best serve customers’ evolving needs, and who demonstrate the passion for connecting people to the quality services they deserve.
For more information about the company and our services, please visit our website: www.homewatchcaregivers.com
Role:The Director of Client Services may have an associate’s degree or a bachelor’s degree and be experienced in supervision of the provision of home care services.
Scope of Position: Reports to the Administrator and/or Owner
Knowledge, Skills, and Abilities Required
The Director of Client/Caregiver Services, manages client services, provides supervision and annual reviews for all home care service staff, and is responsible for:
1. Minimum of 2 years of experience in the delivery of health care within the last five years.
2. Possess excellent problem solving techniques and abilities
3. Knowledgeable of the Federal Conditions of Participations and the statutory and administrative rules of the state’s regulatory bodies, to ensure compliance within the agency
4. Communicate in clear, concise language to direct agency staff and activities
5. Software experience with Word, Excel and other applications
6. Must pass all background screening with satisfactory results
Major Responsibilities
The Director of Client/Caregiver Services, manages client services, provides supervision and annual reviews for all home care service staff, and is responsible for:
1. Developing, supervising, and evaluating a group of qualified caregivers
2. Ensuring standards are adhered to through:
a) Quality Assurance – Client reviews
b) Quality Assurance – Caregiver reviews
c) Training and education
3. Client, caregiver, and outside care collaborator relations
4. Direct care contract compliance
5. Direct care quality assurance
6. Direct care supervision
7. Software experience with word, excel and other applications
8. Assisting the Administrator with establishing policies and procedures in compliance with state health statures and administrative rules to include:
a) Guidelines for employee safety
b) Standard precautions
c) Infection control procedures
8. Informing appropriate staff about home care statutes and administrative rules
9. Coordinating client care services for an assigned group of clients
10. Assisting in implementing a Quality Improvement Program to ensure achievement of agency objectives
11. Maintaining confidentiality of agency, employee, and client matters
12. Assisting with orientation of new staff prior to client contact
13. Assisting with the maintenance of the scheduling of caregivers and clients
14. Submitting documentation within required timeframe
15. On call responsibilities
16. Any other duty requested to maintain the operations of the business
Physical Qualifications
- Able to work an average of 40 hours per week.
- Able to bend, climb, stoop, and stand an average of 5 hours per day.
- Able to lift 20-30 pounds.
- Able to use tools necessary for job.
- Able to communicate effectively.
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