Job description

Guest Relations Coordinator

Reports to:

Manager of Guest Relations

Collaborates closely with:

Shelter Guests

Manager of Guest Relations

Case Management

Primary Role:

As a Guest Relationship Coordinator for HomewardBound of the Grand Valley, your primary responsibility is to ensure that the guests at the shelter feel safe, welcome, and supported throughout their stay. Your role involves building and maintaining positive relationships with guests, addressing their needs and concerns, and ensuring that they have the information to access the resources they need to get back on their feet.

Some of the specific job responsibilities of a Guest Relationship Coordinator for a homeless shelter may include:

• Welcoming guests: As the first point of contact for guests arriving at the shelter, you will offer a friendly and warm welcome, providing them with an orientation to the shelter and its policies. You will also be responsible for checking guests in and out of the shelter, and ensuring that they have all the necessary paperwork and identification.
• Building relationships: You will be responsible for building positive relationships with guests, getting to know them and their individual needs and concerns. You will work to create a supportive and welcoming environment that helps guests feel comfortable and safe. You will also be responsible for resolving conflicts using the appropriate de-escalation tools and address any concerns that guests may have.
• Assessing needs: You will be responsible for assessing guests' needs and connecting them with the appropriate resources, such as food, clothing, medical care, and counseling. You will work with other staff members and community organizations to ensure that guests have access to the resources they need.
• Maintaining records: You will be responsible for maintaining accurate and up-to-date records of guest stays, including their personal information, length of stay, and any services or resources provided. You will also be responsible for tracking guests' progress and developing individualized plans for their transition out of the shelter.
• Ensuring safety and security: You will be responsible for ensuring that the shelter is a safe and secure environment for guests, staff, and volunteers. This may involve monitoring guest behavior, enforcing shelter policies, and responding to emergencies or incidents.
• Collaborating with staff: You will work closely with other shelter staff members, including case managers, social workers, and volunteers, to ensure that guests receive the best possible care and support.

To be successful in this role, you should have excellent communication and interpersonal skills, as well as the ability to work effectively with people from diverse backgrounds and experiences. You should also be compassionate, patient, and able to maintain a positive attitude in a sometimes-challenging environment.

Qualifications:

o High School diploma or equivalent

o Experience in a guest services or customer service role

o Excellent communication and interpersonal skills

o Ability to work in a fast-paced, high-pressure environment

o Understanding of the challenges faced by people experiencing homelessness

o Knowledge of local resources and service providers for people experiencing homelessness

o Ability to work flexible hours, including evenings and weekends

Physical Demands:

• Must be able to stand for extended periods of time and lift up to 50 pounds.
• The position may require bending, stooping, and reaching.

Requirements:

o Desire to learn and work towards the HB vision

o Ability to take initiative and make effective recommendations directly

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Please list a minimum of 2 professional references. (Name, Title, & Contact Info)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Grand Junction, CO 81504 (Required)

Ability to Relocate:

• Grand Junction, CO 81504: Relocate before starting work (Required)

Work Location: In person