ONLINE MEMBER RELATIONSHIP BUILDER / ONLINE LOAN OFFICER

Hours: Monday-Friday 8:30am - 5:00pm | Rotating Saturday's 9:00am - 1:00pm approximately 1-2 times per month

Location: 2400 West Bridge Street, Owatonna, MN 55060 (this position is ONSITE only and not offered as a VIRTUAL or REMOTE position)

Who we are:

At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. We encourage employee engagement in their career, self-motivation, and self-improvement to continue to learn and grow with the organization. For 50 years, HomeTown Credit Union has been leading the charge to offer financial education in our communities and is here to be a trusted partner for financial success. Our staff and volunteers work hard to fulfill this mission every day.

What will you do:

You will be the main point of contact for members contacting HomeTown by phone and online. You will identify their financial and banking needs, consider their best interests, and provide them with personalized financial solutions. You will work on developing trust and strengthening relationships with members by educating them and recommending products and services that will help them achieve financial success and simplify their lives. It is our goal to provide a friendly HomeTown experience for members by consistently providing exceptional service, asking them for business and proactively following up with them on future opportunities.

What you have:

• High school diploma or GED
• 1 years credit union or banking experience
• 1 years customer service experience
• 1 year of related work experience
• Ability to maintain confidentiality and follow security protocols
• Consumer lending experience preferred.
• Proficient with Microsoft Office (Outlook, Word, Excel, etc.) and ability to learn new software.
• Collaborative attitude and team player
• Handle change in a positive manner.
• Ability to work in an environment of urgency, which demands flexibility and on-the-spot sound decision making.
• Ability to get along with others in stressful, high-pressure situations while maintaining a business-like composure.
• The ability to work independently, utilizing analytical skills, organizational techniques, and the effective use of time management.

What we offer:

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Short and long-term disability insurance
• 401(k) matching program
• Tuition Reimbursement
• Professional development assistance
• Paid time off

Hometown Credit Union is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.