Job Summary:

To provide unpaid volunteer services to the hospice patients and their families.

Qualifications:

1. Excellent communication skills, both verbal and written
2. Ability to accept the changing needs of a hospice program
3. Sound judgment in regards to issues of death and dying
4. Available for training and continuing education
5. Interacts tactful, diplomatic, and humanistic manner with patients and families
6. Maintains all scheduled visits and adheres to Homestead Hospice policy and procedures
7. Office clerical volunteer must be 16 years of age or older

Responsibilities:

1. Completes the hospice volunteer training sessions and in-services.
2. Participates in hospice quality improvement programs.
3. Submits documentation of volunteer activity in an accurate and timely manner.
4. Adheres to all company policies and procedures
5. Communicates appropriate clinical information to the Volunteer Coordinator.
6. Provides spiritual and emotional support to patients and their families.
7. Maintains confidentiality of necessary information.
8. Reports all grievances or complaints made by patients or families to the appropriate persons.
9. Reports all allegations of patient abuse and/or misappropriation of patient’s property to Volunteer Coordinator.
10. Ensures that all services are provided with respect for patient rights.
11. Follows standard precautions and infection control procedures.
12. Reports all accidents and incidents observed to Volunteer Coordinator.
13. Thinks and acts calmly and logically to meet unusual occurrences of the job.
14. Communicates effectively with patients and families.
15. Must wear name badge
16. Fill out Volunteer Note and return to Volunteer Coordinator within 24 hours
17. Offer privacy when necessary
18. Provide appropriate touch (on hands)
19. Contact Volunteer Coordinator if patient visit changes
20. Never give Legal or medical advise
21. DNR means NEVER call 911. Call office immediately.
22. Never take patient off property
23. Never lift or transfer patient
24. Never assist patient in standing or walking
25. Never accept money as a “gift”
26. Never attend to any ADL’s

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.