Purpose of Job

Responsible for reviewing client’s renewals, looking into premium increases, identifying any gaps in coverage or coverage errors or omissions, and remarketing accounts as needed.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Review and compare client’s current policies with their renewal policies and investigate the reason for any major increases in premium. (30-40%)
2. Advise client’s regarding insurance coverages and risk management issues. Identify any additional insurance needs, gaps in coverage or possible incorrect/outdated information. (20‑30%)
3. Requote client’s policies as needed or as requested. Send applications/cancelation forms, issue new policies and enter information into the agency management system as needed. (20-30%)
4. Stay up to date on carriers’ policies, packages, coverages, discounts and underwriting guidelines. (5-10%)
5. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claims and/or any Department of Insurance or related complaints to VP, Insurance Operations and CEO. (0-5%)
6. Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.

Experience:

• 5 years in personal lines customer service.

Knowledge and Skills:

• Working knowledge of insurance agency operations, coverages, rates, markets, and applicable insurance laws/codes.
• Thorough knowledge of all personal lines insurance products.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Current state personal lines insurance agent/broker license.

Equal Opportunity Employer