HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy. 

Job Responsibilities

• Utilize instructional design principles and technology to create engaging and interactive learning experiences that impact the organization as a whole.
• Create and implement skill-based development programs to address specific competencies or technical skills required for job roles.
• Build, maintain, and manage relationships and partnerships with internal groups to gain knowledge of work situations requiring training and/or changes in policies, procedures, regulations, or technologies.
• Partner with Legal on compliance courses and ensure that training programs meet regulatory and compliance requirements as well as include current documentation and organizational policies.
• Collect feedback, analyze results, and make recommendations for improvements
• Facilitate training sessions, workshops, and seminars.
• Support the Learning Management System and serves as an administrator
• Keep abreast of industry trends and best practices in training and development.
• Other duties may be assigned

Job Requirements:

• Education: Bachelor’s degree in Instructional Design, Organizational Development, related field or equivalent experience.
• Experience: 3 years of Learning and Development experience
• Certificates & Licenses: Training and/or Curriculum and Instructional Design certifications preferred.
• Other Requirements:
• Proficiency in e-learning authoring, design tools (e.g. Camtasia, Captivate, Vyond) and learning management systems, 
• Exceptional time, resource management, and organizational skills.
• Strong written and verbal communication skills.
• Must have strong presentation/delivery skills.
• Ability to work effectively in a team and independently.
• Strong time management, analytical, conceptual thinking, and problem-solving skills. 
• Must have the flexibility and adaptability to work with multiple projects and deadlines in a fast, fluid, and dynamic environment.
• Must have a working knowledge of MS Word, Excel, PowerPoint.
• Ability to travel up to 30%

PHYSICAL DEMANDS

• Minimum Physical Requirements: Sedentary
  • Bending: Limited or minimal bending required.
  •  Lifting: Minimal lifting, if any, usually for light objects, up to 10 pounds.
  • Carrying: Minimal carrying, if any, usually for light objects.
  • Sitting: Mainly performed while sitting with occasional standing or walking.
  • Crawling: Crawling is not applicable to sedentary jobs.
  • Pushing/Pulling: Minimal pushing or pulling required, if any.
  • Standing: Occasional standing for short periods may be required.
  • Walking: Occasional walking for short distances may be required.
  • The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.

WORK ENVIRONMENT
• Office Employee: Work is performed primarily in office 5 times a week during a work week. The noise level in the work environment is usually moderate to low in office settings.

WHAT WE ARE LOOKING FOR

At HomeServe USA Corp., we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $53,708.00 to $71,611.00

Annual Bonus Potential: 5%

HomeServe USA is an equal opportunity employer.

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