HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

The Sales / Work Coordinator schedules sales appointments, inside sales and scheduling of water heater installs, coordinates workflow of the office, does customer billing/collection activities, account and billing updates and receives and responds to customer inquiries.

This role will have an hourly pay range of $21 - $26/hr.

Responsibilities:

• Scheduling sales appointments for 7 to 10 member Comfort Advisor team using SalesForce and our digital sales Platform
• Learn all HomeServe operating systems … WennSoft, Click and SAS
• Sell and schedule water heater installation
• Customer service at all levels of the customer experience including sales, install and service
• Some light accounting and accounts receivable responsibilities
• Coordinates workflow of the office
• Customer billing/collection activities
• Account and billing updates
• Prepares and handles all correspondence
• Receives and responds to customer inquiries
• Vendor liaison
• Computer proficiency
• Data entry

Job Requirements:

• High School diploma or equivalent
• Strong analytical, organizational, time management and project management skills.
• Excellent oral, written and interpersonal communication skills.
• Ability to analyze problem situations and present appropriate solutions.
• Demonstrated experience in multi-tasking and setting priorities.
• Self-driven and demonstrates the ability to thrive in a fast-paced environment. Proactive and displays initiative. Ability to learn, adapt quickly and commitment to teamwork.
• Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).

These duties are not meant to be all inclusive but represent the typical type of work performed by employees in this job. The Company reserves the right to add to, modify, or delete the duties and responsibilities shown as it deems appropriate. Employees in this position will also perform, as required, all duties of lower rated job classifications.

In Return We Offer:

• Competitive compensation
• Union position
• Career development and advancement opportunities
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match

HomeServe USA is an equal opportunity employer.