Description

JOB DESCRIPTION

RESIDENT SERVICES TEAM LEAD | Zygmunt Arendt House (ZAH)

Salary Starting at: $64,480 annually.

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); fourteen (14) paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, Rest and Renewal leave after 5 years of service and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

HomeRise seeks an experienced social service professional to conduct programming and offer resident support to families formerly experiencing homelessness in San Francisco. The Resident Services Team Lead is responsible for collaborative management of the day-to-day operations of a Resident Services office, serving residents on site. This position role strongly emphasizes purposeful case management, groups and activities, service planning and crisis intervention as well as supporting on-site services in coordination with other RSTL’s. Rotating with other RSTL’s and Manager, provide site support for Housing Operations coordination and housing retention services. All services are provided within the context of Housing First and Harm Reduction.

ESSENTIAL FUNCTIONS

• Conduct assessments, provide case management services for up to twenty families, create and track service plan goals, and ensure that proper follow-up and/or referrals are complete and documented.
• Manage all resident stability efforts through active collaboration with property management and maintenance staff including bi-weekly coordination, monthly operations, and wellness logs.
• Coordinate, plan and facilitate three weekly activities/groups focused on housing, income, and resourcefulness with other RSTL’s.
• Outreach families in HomeRise units based on outreach plan and schedule.
• Accompany clients to community-based appointments.
• Provide crisis intervention, conflict resolution, and de-escalation services to all residents.
• Provide collaborative support to other RSTL’s and coordinate services with staff from other HomeRise sites and departments.
• Offer residents housing retention strategies.
• Co-create and support community building, skill building, and resident empowerment activities including youth.
• Provide services using a harm reduction and trauma-informed lens.
• Participate in, and provide coverage as needed, for facilitation of Monthly Community meetings and island events.
• Complete documentation per agency policy.
• Support Assistant Program Director/Resident Services Manager/Program Director with administrative duties as assigned.
• Participate in meetings and organizational initiatives.
• Understand and apply basic data metrics and analysis to inform service delivery.
• Other duties as assigned.

Qualifications

QUALIFICATIONS

• Minimum of 5 (five) years proven ability to work with homeless or formerly homeless families and/or persons struggling with substance use, mental health issues, and disability and minimum of 3 (three) years’ experience providing case management and crisis intervention or,
• Bachelor’s degree in a behavioral science (social work, psychology, clinical psychology) is preferred and reduces minimum experience to 4 (four) years working with this community and 2 (two) years providing case management, or
• Master’s degree or a social service certification (CAADAC, CCAPP, etc.) is strongly preferred and reduces minimum experience to 3 (three) years working with this community and 1 (one) year providing case management.
• Knowledge of supportive housing, housing first, trauma-informed, motivational interviewing and harm reduction principles.
• Working knowledge of community resources and service programs.
• Ability to communicate program realities to funders and community stakeholders.
• Proficient documentation and excellent writing skills.
• Demonstrated time-management skills and ability to meet programmatic deliverables in high pace environment.
• Excellent computer skills (Outlook, MS Word, Excel, Salesforce or another cloud-based database).
• Strong interest in doing social justice advocacy.
• Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
• Valid phone number required.

POSITION DETAILS

• Location:850 Broderick St, San Francisco, CA 94115
• Status: Full-Time / Non-Exempt
• Schedule: M-F 9:00 am-5:00 pm
• Reports to: Marcel Davis

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must regularly sit at their desk for extended periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee often must talk or hear. The employee must occasionally stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must often lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.