Title: Receptionist

Reports to: Director of Housing

Department: Programs

FLSA Status: Non-Exempt; Full Time

GENERAL SUMMARY:

A full time clerical position that provides a welcoming and professional environment for all associated with HEP while supporting the daily administrative functions as assigned.

PRINCIPLE DUTIES AND RESPONSIBILITIES

· Responsible for providing a welcoming and professional environment for all

· Answer incoming phone calls and forward them to the appropriate staff or program

· Greet incoming visitors and notify appropriate staff upon arrival

· Assist with data entry, maintaining records and logs, typing letters and memos, etc.

· Schedule appointments and make contacts for individuals served

· Assist with shipping and receiving

· Maintain inventory for specific client items including client mail and other sensitive documentation

· Assist current residents as well as outside participants with confirmation and submission of required documentation in regard to community service hours completed on HEP property

· Assist HEP staff in specific data entry tasks regarding client activity requirements

· Track and document all interactions and services provided specific to certain clients in various programs

· Coordinate office use between various partnering agencies

· Maintain scheduling for various services for all clients from outside providers on a regular basis

· Any other job duties necessary for this position as assigned by the Director of Housing

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

· Must have professional demeanor at all times

· Sensitivity to the cultural diversity of clients to successfully work with diverse racial, ethnic and economic groups

· Effective communication both verbally and written with all individuals

· Good organizational, problem solving, and self-starter skills

· Ability to work individually as well as in a team setting

· Sensitivity in handling confidential information

· Basic computer knowledge of Microsoft Office Suite (Outlook, Word, Excel)

· Ability to work in fast-paced environment

· Detail and task orientated

WORKING CONDITIONS & PHYSICAL ENVIRONMENT:

· Must be able to successfully pass a background, drug and alcohol screening

· Walking, bending, standing, sitting, reaching required

· Ability to lift 30 pounds; anything over will require a team lift

· Nice, clean, and professional appearance at all times

· Walking on uneven surfaces around HEP campus

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Application Question(s):

• Do you have any reservations about working in a homeless shelter, directly with those that are homeless, have substance abuse or mental health issues?
• Do you have reliable transportation for work?
• Can you successfully pass a background, drug and alcohol screening?

Work Location: In person