Company: HomeCentris

Location: Owings Mills, MD

Job Type: Full-time

Schedule: Monday through Friday

About Us:

HomeCentris is a leading provider of home health care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of each individual. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families.

Benefits:

• Competitive salary
• Health insurance benefits
• Paid time off
• Retirement savings plan
• Professional development opportunities

Position Overview:

We are currently seeking a compassionate and dedicated Community Liaison to join our team. The Community Liaison serves as the primary liaison to prospective patients, families, and designated healthcare providers, including: physicians, health care facilities, case managers, social workers, discharge planners, insurance case management professionals, and community groups. The liaison is actively involved in program development by one-on-one contact with referral sources.

Responsibilities:

• Recruits referrals and coordinates with office staff on scheduling home health services.
• Obtains financial information as necessary from patient, family, and chart.
• Reviews chart and interviews patient and/or family to gather information to determine special needs.
• Begins patient/family education regarding home health, admission protocols, and financial information as needed.
• Is alert to changes in patient condition that would affect patient being admitted to home health services.
• If patient is medically inappropriate, Community Liaison will notify the referral source.
• Prospecting, marketing, and making presentations. Most job tasks will be outside of the office.
• Develops and maintains a thorough understanding of the territory assigned, target markets, and the business of existing and potential referral sources within assigned target market. Keeps abreast of general economic and business conditions as they relate to assigned territory, target markets, and referral sources.
• Schedules activities to identify new referral sources by making an average of five quality appointments per day, with an average of 20 contacts per week.
• Develops and maintains a thorough understanding of facilities’ patient treatment programs, philosophies, goals, and objectives.
• Works with appropriate hospital staff members to provide service to existing accounts and consistently strives to increase the number of referrals from accounts.
• Develops meaningful business and personal rapport with key individuals within all customer accounts.
• Provides management with relevant, detailed information, regarding marketplace development and opportunities, including any accounts lost to the competition.
• Participates in appropriate professional, community organizations, and outreach activities.
• Maintains statistics and prepares/submits reports as required.
• Adheres to all hospital and corporate policies and procedures.
• Responds to patient and peer requests/needs in a timely manner.
• Accurately, clearly, and concisely records all pertinent information on patient medical records following established charting procedures.

Qualifications:

• Bachelor’s Degree in a health-related field, OR a current valid nurse license where the employee will practice.
• Minimum three years of professional experience in the home health industry.
• Strong knowledge of home health regulations.
• Excellent communication skills.
• Prior marketing experience is preferred.
• Must provide annual verification of a negative TB skin test.

HomeCentris is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate the unique contributions of all individuals and encourage qualified candidates of all backgrounds to apply.

Tagged as: Community Liason, full-time, Liason