Maintenance Worker
JOB DESCRIPTION – Maintenance Worker
Reports to: Chief Engineer

All Tasks Assigned in the below JOB DESCRIPTION have been given a LOW, MEDIUM, HIGH or VERY HIGH
Emergency Temporary Risk (ETS) assessment, as mandated by VOSH, based on 7 main factors: task itself, work environment, # of people in relation to size of area, working distance, duration and frequency of possible exposure, hazards encountered, and possible presence of a virus.

PRIME DIRECTIVE: Guest Satisfaction & Safety, Employee Satisfaction & Safety, and Fiscal Responsibility is the pillar on which a hotel company thrives. Every employee, regardless of his or her position, accepts responsibility for the above 3 pillars.

SERVICE TASKS:

 MEDIUM Exposure - Each associate will adhere to a strict code of providing excellent and consistent service through Brand Directed Initiatives.

 MEDIUM Exposure - Acknowledge and greet ALL guests within 15 feet of you and engage with them within 6 feet of you.

 MEDIUM Exposure - Be prepared to answer guest questions regarding the hotel, facilities and services.
If unable to answer question, seek a co-worker who can.

 MEDIUM Exposure - Courteously accommodate special request of guests. If unable to accommodate, seek a supervisor who can.

 MEDIUM Exposure - Coordinate with other departments to fulfill special guest requests.

 MEDIUM Exposure - Take action to solve guest problems/complaints using appropriate service recovery guidelines

 LOW Exposure – Complete all BRAND Service Training modules assigned to you.

SAFETY TASKS:

 MEDIUM Exposure – Wipe down and sanitize all equipment which you will be using during the course of your shift on a regular basis.

 MEDIUM Exposure - Know and follow hotel emergency procedures according to Hotel and Brand Standards.

 MEDIUM Exposure - Practice safe work habits, particularly with regard to lifting techniques and proper handling of cleaning products.

 MEDIUM EXPOSURE - Locate and understand Material Safety Data Sheets and protocols for accidental chemical spillage or exposure.

 MEDIUM Exposure - Follow established hotel safety protocols and procedures at all times. Immediately report any safety incident to your Supervisor, the General Manager or the Manager on Duty.

 MEDIUM Exposure - Follow proper key control procedures for issued keys, or keys left by guests in room/suite.

 MEDIUM Exposure - Bring all lost and found items to the Executive Housekeeper, Manager on Duty and/or General Manager for secure storage.

 LOW Exposure - Operate equipment in a correct and safe manner. Immediately report malfunctioning equipment to your Supervisor.

 MEDIUM Exposure - During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.

 MEDIUM Exposure - During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.

COMMUNICATION TASKS:

 LOW Exposure - Use any communication device in which a guest can hear you in a professional manner and at a volume level that is not too loud as to disturb guests or others.

 MEDIUM Exposure - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

 MEDIUM Exposure – Attend, participate and /or facilitate in department or hotel meetings as directed.

 LOW Exposure – Complete reporting specific to your job description as directed in a timely and accurate way.

 LOW Exposure - Create and maintain positive, professional working environment with fellow co- workers as well as guests.

MISC

 MEDIUM Exposure - All other reasonable duties and special projects as assigned.

 LOW Exposure – Participate in ALL training modules assigned with the objective of passing the course as required of the Brand.

ROLE SPECIFIC DUTIES:

Facility Maintenance

 MEDIUM Exposure – Attend Daily “stand up” meetings and review important directives for the day as well as ensure you are in uniform and have a name tag.

 MEDIUM Exposure - Performing routine maintenance around the building such as fixing structural damage, for example, window, door or wall repair

 MEDIUM Exposure - Repairing broken or leaking plumbing to avoid water damage and restore full use of water fixtures.

 MEDIUM Exposure - Working on damaged electrical wiring when a shortage or severed wire occurs.

 MEDIUM Exposure - Maintain the building HVAC equipment in order to keep climate control in the facility functioning properly.

 LOW Exposure - Applying preventative measures to the building to reduce the risk of future problems, such as using a sealant on a flat roof

 LOW Exposure - Complete maintenance work orders and deliver to designated area in a timely manner.

 MEDIUM Exposure - Bring all lost and found items, to the Executive
Housekeeper’s office for storage.

 LOW Exposure - Immediately report to the manager any unusual situation in the guests’ room/suite, including unreported pets, parties in the suite, missing items, exceptionally dirty room/suites or a vacant suite when the room is thought to be occupied.

 LOW Exposure - Respect the privacy and protect the security of guest personal belongings and property.

 MEDIUM Exposure – Fixing potential safety hazards to avoid injuries. Painting the building when old paint has become faded or chipped

Brand Knowledge & Adherence

 LOW Exposure - Maintains knowledge of product and service quality standards for the Brand.

 LOW Exposure - Ensures adherence to Brand standards.

A Maintenance Worker is responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen. A Maintenance Worker will usually be required to perform a wide range of repair tasks around a facility. The above are some other tasks a Maintenance Worker may be called upon to do

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person