4 Front Desk Agent Jobs in Salisbury, NC
Home2 Suites by Hilton Salisbury is Hiring a Front Desk Agent Near Salisbury, NC
HOME2 SUITES BY HILTON SALISUBRY - Award winning team, top hotel in the area with one of the best and growing companies in the industry!
APPLY TODAY, WE ARE SCHEDULING & HOLDING INTERVIEWS OVER THE NEXT FEW WEEKS, JOB OFFERS GOING OUT ON THE SPOT TO THE RIGHT CANDIDATES. No calls or walk-in's accepted at this time, thank you for your patience!
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KEY NOTES:
- MUST be 18 year old or older
- MUST be able to work 2p-10p, but we are also accepting applications for 6a-2p.
- MUST be able to work Fridays, Saturdays and Sundays as they are rotated amongst agents to fair.
- MUST be flexible to work holidays to help cover day off requests/vacations.
BENEFITS:
- 401k program with 4% company match and team member travel program available to all new hires on day one
- Hilton Team Member Travel Program Enrollment available. Take advantage of discounted stays at any Hilton Hotel around the world!
- PTO/Vacation Time available after 90 days
- Premium and supplemental benefit packages available upon 90 days of employement. This includes medical, dental, vision, life (short & long term) insurance, accidental and hospital coverage, PLUS MORE!
- Vacation Reimbursement available to full time associates with a tenure of 1 years.
- Wage increase based on annual performance review.
Front Desk Agent Responsibilities:
- Act as manager on duty by making executive decisions to ensure that everything runs smoothly throughout the night.
- Respond to guest complaints, requests and emergencies. Try your best to make things right with guest, and always communicate all issues to management for further follow up if needed.
- Welcome and check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in is in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Record guest preferences in the system.
- Accurately process all debit and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to management or authorities.
- Help monitor cleanliness of lobby, gym, laundry room, bathrooms and pool/patio area
- Complete any other small assignments given by Operations Managers or GM
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Skills:
- Proven experience as a Front desk, Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Savy Computer Skills
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
To do this kind of work, you must be able to:
- Be an outgoing, welcoming personality for the Hotel
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Be adaptable, dependable and flexible.
TRUST | FAMILY | AUTHENTICITY - Exceptional experiences delivered proudly to all!
Job Types: Full-time, Part-time
Pay: Up to $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Are you available to work weekends and holidays?
- What shift[s] are you available to work?
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Salisbury, NC 28146 (Required)
Work Location: In person
Job Summary
Full Time | Part Time
$26k-35k (estimate)
03/22/2024
07/18/2024
The job skills required for Front Desk Agent include Customer Service, Credit Card, Problem Solving, Laundry, Life Insurance, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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