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Front Desk Agent
$27k-36k (estimate)
Full Time | Part Time 4 Months Ago
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Home2 Suites by Hilton Merrillville, Indiana is Hiring a Front Desk Agent Near Merrillville, IN

Must be willing to work morning, afternoon and evening shifts.

Guest Service Representative - Part Time/Full Time

Job Details - MUST HAVE HOTEL FRONT DESK EXPERIENCE

Looking for a candidate that can do the following.- exhibit strong customer service skills- able to work any day of the week- can handle multiple things happening- is a problem solver- use common sense in decision making

In exchange you will work in a fun environment, get to deal with people, receive a competitive wage and consistently be able to work.

Company requirements:1. Reports to work on time as scheduled. Well groomed, name badge and proper uniform according to brand/company policies.2. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.3. Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.4. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve required standards of productivity and guest care.5. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures.6. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards.7. Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift.8. Sells guest rooms and services available as appropriate with the understanding of yield management and explaining the value techniques.9. Supports marketing/sales/loyalty programs as required by the brand.10. Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas.11. Shows rooms to prospective guests.12. Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.13. Ensures wake up calls are timely and accurate.14. Demonstrates competence in use of the computer systems.15. Takes and records advance reservations accurately and confirms as requested; knows status of reservations on a daily and future basis.16. Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.17. Maintains a clean and organized lobby and front desk area.18. Monitors and records turndowns.19. Helps maintain breakfast area with fresh coffee, tea, and breakfast items. Helps keep the area stocked, clean, and organized.20. Works night audit shift as requested.21. Conducts security checks as directed and maintains security of guests and the building.22. Cleans guest rooms as requested or needed.23. Picks up litter in the parking lot and public areas as directed.24. Controls costs by properly using department supplies, water, and electricity.25. Follows key control and security procedures.26. Understands and uses applicable brand standards27. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.28. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and manufacturer’s instructions.29. Knows how to use and is able to assist in the equipment for the disabled.30. Knows all emergency procedures.31. Turns in all Lost & Found items, tags, and stores them as directed by management.32. Practices safe work habits and uses protective equipment when necessary.33. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.34. Reports items/areas needing maintenance assistance.35. Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police.36. Attends and participates in staff meetings, safety meetings, training classes, etc.37. Abides by all rules of the brand.38. Promotes the brand at all times.39. Keeps all company business confidential – either while on or off property.40. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.41. Ensures accurate and timely reporting.

Job Requirements

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. A. Education and/or Experience- Average education level- Experience in other hotels or a comparable service industry dealing with customers B. Language Skills- Must be able to read, write, speak and understand English; write reports with proper format, punctuation, spelling, and grammar; speak with poise, voice control and confidence using correct English and pleasant voice tone. C. Math Skills- Must be able to add, subtract, multiply, and divide D. Physical Demands The physical demands described here are representative of those that must be met by and employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires standing (sometimes during long periods), bending, stooping, along with the mobility to climb stairs and frequently lift and/or moving light objects weighing up to 10 lbs. Occasionally lift and/or move medium objects weighing up to 50 lbs. Requires hand/eye coordination and manual dexterity. Specific vision abilities required by the job close and distance vision, and the ability to adjust focus. E. Computer Skills The employee must have the ability to learn and be proficient in the Property Management System of the hotel. F. Supervisory Responsibilities – List the titles of positions supervised: G. Financial Responsibility – List monetary/accounting responsibilities applicable to this position:- Responsible for the cash drawer during the shift, accurate processing of charges, and collection of payments.- Responsible for balancing the shift every day. H. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time/full time

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Evening shift
  • Morning shift
  • Overnight shift

Education:

  • High school or equivalent (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time | Part Time

SALARY

$27k-36k (estimate)

POST DATE

01/29/2023

EXPIRATION DATE

08/09/2024

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Home2 Suites by Hilton Merrillville, Indiana
Part Time | Full Time
$28k-36k (estimate)
1 Month Ago
Home2 Suites by Hilton Merrillville, Indiana
Full Time | Part Time
$25k-31k (estimate)
2 Months Ago

The job skills required for Front Desk Agent include Customer Service, Guest Service, Credit Card, Cash Handling, Accounting, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

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A Front Desk Agent ensures customers receive the best service possible from the property.

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Some front desk agents served a hotel associate apprenticeship.

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The front desk agent can check different guest queries, they can check different problems and various complaints.

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The front desk agent can also post charges towards a guest account.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

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Desk Clerks typically study at similar levels compared with Front Desk Agents.

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Make checklists and to-do lists.

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Seek Out Hospitality Skills Training Opportunities.

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Finally, Add A Summary Or Objective Statement.

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Step 3: View the best colleges and universities for Front Desk Agent.

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