ABC Investments & Management Company is looking for a General Manager for our Home2 Suites by Hilton Charlotte Northlake.

Responsibilities include the completion of various tasks in order to ensure that the following duties are completed effectively: revenue generation and cost control, daily and other duties completed as required and needed, scheduling, supervision & monitoring, and leadership & individual effectiveness.

Primary Responsibilities

• Supports revenue and cost objectives by revenue generation and cost control using all available marketing and planning tools that maximize return to the hotel
• Avoids wasteful spending (includes not only wasting of goods, but also waste from unnecessary payroll costs & utilities)
• Aims to meet or exceed budgeted Gross Operating Profit
• Addresses all guest complaints
• Responds to all guest reviews and surveys
• Addresses all credit card disputes
• Posts accounts receivable payments
• Double checks all numbers on night audit reports and ensures all daily reports are balanced
• Ensures all accounts payables are handled in accordance with company procedures
• Ensures all accounts receivables are billed in accordance with company procedures
• Checks payroll system daily for accuracy and completes daily payroll reports
• Controls and monitors inventory so that ordering is done on time in accordance with company procedures
• Completes new hire procedures on time in accordance with company requirements
• Handles employee disciplinary actions promptly and following company policies and procedures
• Creates employee schedules on a timely basis
• Ensures proper supervision of all hotel staff on a daily basis
• Frequently does a walk-through of the hotel and grounds
• Monitors fire and safety systems, and ensures safety and security to the fullest extent possible.
• Reports incidents promptly in compliance with company and legal requirements.
• Other duties as assigned

Education/Experience

• Minimum 2-3 years of hotel experience as GM required - may be combined with 1 year as AGM
• Degree in hotel management, business or related discipline preferred
• Must have Hilton experience - Hilton certified or able to complete hotel brand certification asap after hire
• Ability to plan and organize the activities of others
• Ability to express ideas clearly using effective word choice, grammar, & tone both in written and oral communications. Fluent English is a must.
• Knowledge of local geographic area, area businesses & services, major highway/street information, and community events & attractions are preferred

Physical Requirements

• Basic gross motor skills and mobility
• Minimal lifting and carrying
• Travel throughout hotel during shift
• Must be able to multitask and change activity frequently
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our company offers competitive pay and benefits depending on experience.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Charlotte, NC 28269 (Preferred)

Work Location: In person