Qualifications

• Excellent Communication and Customer service skill
• Management experience
• HS Diploma or equivalent work experience
• 1-2 years in a previous customer service position
• Basic office skills (i.e. math, cash handling, computer skills, etc.)

Responsibilities

• Show off your city and be the tour guide for the guests – send them to your local favorites
• Make an impact on your guests by making each experience unique and tailored to them
• Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
• Takes reservation requests and making adjustments to reservations as needed
• Works with Hotel Management and other team members and department to provide an excellent guest experience
• Uses our front desk computer system to complete customer transactions and run reports
• Communicates with the housekeeping team to be aware of room availability or guests

Job description

WHO IS OUR IDEAL CANDIDATE?

• Some one with Excellent Communication and Customer service skill, Who can make every guest a most important person.
• Make an impact on your guests by making each experience unique and tailored to them Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite – be your bold self. Should be flexible with schedules and be available for weekends and Holidays WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?
• Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
• Takes reservation requests and making adjustments to reservations as needed
• Works with Hotel Management and other team members to provide an excellent guest experience
• Uses our front desk computer system to complete customer transactions and run reports
• Communicates with the housekeeping team to be aware of room availability or guests

Location: 2110 N Franklin dr, Washington,Pennsylvania,15301,United States.

Job Types: Full-time, Part-time

Pay: $11.00 - $16.03 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Tuition reimbursement

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person