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Who is Home Service Oil?
At Home Service Oil Company, we are a local, family-owned business, deeply ingrained in our community since 1930. We understand that our employees are just as valuable as the customers we serve and are dedicated to developing our teams. We provide top notch service to our customers through our wholesale fuel division and distribution warehouse. Additionally, we own and operate nine express mart convenience stores, where our goal is to make every day better for each and every customer. We have always said Service is our middle name, and even today we strive to provide excellent service to all our customers and treat them as a part of our Home Service Oil family.
About you:
You are a passionate and highly motivated individual. You take pride in your work and strive for the best.
About the job:
The Sales Support Representative plays a pivotal role in delivering exceptional customer service and supporting our sales efforts. As a key point of contact for our clients, you'll excel in addressing their needs with professionalism and efficiency. Your responsibilities will include providing top-notch customer service, processing orders, resolving inquiries, and maintaining accurate records. Additionally, you will foster relationships with customers through on-site visits to ensure client satisfaction.
Duties and Responsibilities
Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Offer internal sales support by assisting the sales team with order processing, generating quotes, and maintaining sales records.
Maintain accurate customer records and documentation to track interactions, orders, and feedback for future reference and analysis.
Use CRM for task tracking and action item scheduling.
Communicate directly with customers who are not assigned to specific representatives.
Handle all service calls for customer sites.
Review and authorize invoices from sites for rebilling or funding by HSO.
Manage and update the sales database.
Coordinate the ordering of site surveys
Cultivate strong relationships with customers through regular communication and on-site visits to understand their needs and preferences.
Act as a liaison between customers and internal departments to ensure smooth order fulfillment and timely resolution of any issues.
Stay informed about Brand image standards, products, services, and promotions to effectively educate customers, maintain image requirements, and promote sales.
Continuously seek ways to improve customer satisfaction and retention through proactive communication and personalized support.
Benefits
Medical, Dental and Vision
Short Term Disability
401K Retirement plan with employer matching
PTO Time
Paid Holidays
Mileage Reimbursement
Cell Phone Reimbursement
Required Skills
Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Great interpersonal skills.
Time management skills with proven ability to meet deadlines.
Ability to function well in a fast-paced environment.
Proficient with Microsoft Office Suite or related software.
Strong problem-solving skills and a proactive attitude.
Schedule and Travel Requirements
Training: Monday Friday in office
Post Training: Sales Support Rep will spend two days a week on the road visiting local sites.
Occasional overnight travel
Full Time
Retail
$68k-87k (estimate)
03/07/2024
05/06/2024
hsoil.com
BARNHART, MO
100 - 200
1930
Private
DAVID MANGELSDORF
$200M - $500M
Retail
The job skills required for Sales Support Representative include Sales Support, Customer Service, Microsoft Office, Problem Solving, CRM, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Support Representative positions, which can be used as a reference in future career path planning. As a Sales Support Representative, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Representative. You can explore the career advancement for a Sales Support Representative below and select your interested title to get hiring information.