Position Title: ReUse Store Manager

Home ReSource is a non-profit community sustainability center. We work with, in, and for the community to reduce waste and build a more vibrant and sustainable local economy. We collect and sell reusable materials, channel materials to those in need, provide meaningful work opportunities, and educate & inspire to promote a sustainable future.

Home ReSource is seeking a dynamic people manager with retail or operations experience to run our reused building materials retail program.

Job Summary: The Store Manager is responsible for creating and maintaining safe, efficient, mission-focused day-to-day store operations aligned with mid-and long-term organizational goals, including the annual store budget and strategic plan. The Store Manager ensures excellent management of store staff, including integration of program participants and volunteers.

Reports to: Executive Director

General Responsibilities

• Support and embody Home Resource’s Mission, Vision, and Organizational Culture
• Support and embody Home ReSource’s justice, equity and anti-racism values and guidelines
• Support and enforce Home ReSource’s policies and procedures
• Help create a safe, positive, equitable, and learning work environment
• Coordinate and communicate effectively with all HR staff on relevant topics; maintain confidentiality as appropriate
• Problem-solve day-to-day challenges and maintain a learning stance
• Articulate what Home ReSource does, project a positive image, & help generate community support for all aspects of HR
• Have and use effective public relations & interpersonal skills
• Be accountable for yourself and your actions
• Work cooperatively and effectively with other staff, agencies, and professionals in the community

Position Responsibilities

• Lead and manage assistant managers and coordinators to develop and support effective store operations. Directly supervises store staff including reuse specialists & assistant managers, with a willingness to work with unique individuals.
• Manage store team staff schedules to ensure effective daily store operations.
• Hire, orient and train store staff. Ensure staff have clear roles, expectations, work plans, and professional development opportunities as well as the tools, equipment, and resources they need to do their jobs well, and provide direct, timely feedback.
• Delegate and coordinate tasks to ensure operations run smoothly and efficiently.
• Ability to de-escalate situations and support employees in challenging customer situations.
• Implement, train on, and promote best-practice Standard Operating Procedures for the store.
• Actively engage in manager-level activities across the organization, including staff team retreats, professional development, fund-and friend-raising events, and annual events and work planning
• Be a leader in the organization by communicating store needs and information to the leadership team.
• Ensure that programs support each other and are well integrated, participate in high-level decisions that impact the organization.
• Review store financials regularly (provided by the Finance Director), be a member of the finance committee, and share pertinent financial information with the store team.
• Work with the store leadership team to communicate and implement store revenue generation strategies.
• Support the chain of communication – know who should address what issues; help staff communicate concerns, problem-solve, and take issues to the correct people to resolve. Transparent and consistent communication, creating space for openness and honest communication.

• Ensure a strong culture of safety through setting and enforcing clear safety policies and procedures, ensuring employees are following best safety practices, providing internal and external training opportunities, regular review of incidents, and promoting ongoing awareness and improvement of safety standards.
• Be able to be trained and train others on forklift, safe lifting practices and ensure safe use of all equipment.

Customer Service

• Ensure customers have a good experience, are assisted promptly, and handle customer concerns and complaints.
• Ensure consistent, fair pricing including training staff to do so.
• Back up staff in challenging customer situations and support staff team.

Skills required

• Leadership and interpersonal skills, ability to positively and respectfully communicate with all people
• Ability to plan, design, and deliver excellent programs and services
• Manage and supervise staff, support Work Programs participants and volunteers
• Able to problem solve using team-building and conflict resolution skills
• Ability to manage complex materials-movement, facilities, and staff operations to achieve goals.

Essential Functions

• Excellent verbal and written communication skills and ability to speak on behalf of the organization
• Ability to manage people, operations and achieve organizational goals
• Ability to work 40hrs/week in a fast-paced environment and be adaptable to rapidly changing circumstances
• Know & implement Home ReSource policies and procedures, including store SOPs
• Able to be on your feet and moving for long periods, work up to10 hour days if needed, and move heavy/awkward building materials
• Competent with the safe operation of most power tools and ability to drive a forklift and box truck (or willingness to learn)

Benefits

Generous paid vacation and holidays, paid family medical leave time, dental, accident, & vision insurance, additional wellness benefits, simple IRA Match or HSA Contribution, sustainable commuter benefit, store discount, up to 12 paid community volunteer hours per year, staff appreciation activities, and meals, chance to work with great people in values-based, triple-bottom-line business that works to reduce waste and build community, consideration for advancement into new positions in our growing green business, and more.

Minimum Qualifications

• Computer proficiency using Google Based software (docs, sheets, slides, etc)
• Non-profit, Service Industry, or Retail administration
• Management & Supervisory experience
• Valid driver’s license

Preferred Qualifications

• 2 years of leadership or management experience
• Demonstrated knowledge of and commitment to materials reuse, zero waste, or the circular economy
• Ability to work with a variety of individuals of diverse ages, backgrounds, and abilities effectively and respectfully
• Demonstrated attention to detail and the ability to efficiently juggle the many priorities of a multi-faceted job
• Optimistic and team-oriented; works cooperatively and effectively with staff, agencies, and professionals in the community
• Experience with cash handling and point-of-sale systems
• Experience with sales strategy and implementation

Skill development and Performance Review

Home ReSource employees participate in all in-house training, and management-level staff attends at least one outside professional development opportunity each year. All Home ReSource employees undergo an annual performance review that includes feedback from supervisors, supervisees, and peers.

Starting Salary Range: $45,000 - $48,000 per year

How to Apply: Submit a resume, cover letter, and three references to jobs@homeresource.org by

Home ReSource will conduct background checks on all final candidates, and offers of employment are contingent upon those results.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Home ReSource will be based on merit, qualifications, and abilities. Home ReSource does not discriminate in employment opportunities or practices because of race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, military status, or mental or physical disability. Home ReSource is committed to providing a safe environment that is free of discrimination and harassment. It is against Home Resource’s policy to engage in verbal or physical conduct that denigrates or shows hostility or aversion toward any individual because of their race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, military status, or mental or physical disability.

Home ReSource is proud to declare ourselves a Recovery Friendly Workplacitselfe. We are committed to creating a healthy, safe, and stigma-free environment for our employees, customers, and program participants. We commit to actively supporting individuals impacted by addiction by fostering a workplace culture of acceptance, understanding, and support. Our declaration as a Recovery Friendly Workplace signifies our commitment to being a supportive and sustainable employer.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person