Job description

POSITION SUMMARY

The Patient Service Technician (PST), also referred to as Service Technician or Driver, delivers and sets-up medical equipment, most often within a patient’s (customer’s) home. The Patient Service Technician instructs patients (customers) and caregivers on the proper use of medical equipment and informs those parties of relevant safety measures. In addition to deliveries, the Patient Service Technician is responsible for service orders, maintenance orders, exchange orders, and pick-up orders.

The Patient Service Technician has a fiduciary responsibility to the company to be loyal and provide reasonable care of the assets under their control. The Patient Service Technician is expected to consistently provide exceptional customer service and to maintain a polished, professional image for the company.

This position reports directly to the Branch Manager (BRM) of its assigned location and is expected to perform its job responsibilities during the normal business hours of the assigned location (generally M-F, 8-5PM) and on-call rotations as assigned. If the location employs a Warehouse Manager, then the position will report directly to the Warehouse Manager instead of the Branch Manager.

EXPERIENCE & EDUCATION

High school diploma or equivalent. Minimum one year of delivery experience is required. Healthcare experience preferred. Must have a valid, state-issued driver’s license with a good driving record. May be required to obtain additional licenses or certifications, depending upon job assignments. Position requires acceptable drug screen and background investigation; additional routine or random screening may be performed as deemed necessary by the company.

SKILLS & ABILITIES

Able to physically lift, carry, and move up to 150 lbs. Mechanically and technically inclined. Able to safely drive and operate a delivery vehicle for a considerable portion of the work day. Good verbal and written skills. Able to use technology and software efficiently. Professionally postured in both behavior and physical appearance. Strong interpersonal and communication skills; respectful and polite in all interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Drive for a significant portion of the day with frequent stops to perform deliveries/set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and with the patient (customer); prioritize these activities in an efficient manner; complete all orders and reconciliations within the normal office hours of the assigned location
• Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately
• Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations
• Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends

• Process all orders in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included

• Maintain current knowledge of and ensure compliance with company policies and procedures

• Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with all federal and state agencies where applicable, such as DOT, OSHA, FDA

• Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies

• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion

• Make sure all incoming equipment is properly bagged and tagged, as outlined by the company

• Ensure that delivery vehicles are clean, safe, and organized; ensure maintenance and repairs are performed on delivery vehicles in accordance with company policy; clean inside delivery vehicle daily; clean outside of vehicle regularly

• Safely and efficiently operate company vehicles; maintain a good driving record

• Perform warehouse tasks as needed, including cleaning and organizing, inventory/asset counting, shipment receiving and stocking, and inventory/asset control

• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene

• Responsible to perform other duties as assigned by management

This job description is not intended to be a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.'

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Delivery driver: 1 year (Preferred)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person