Client Care Coordinator

Want to make a real difference in the rapidly growing senior care industry?

Home Instead® is looking for an individual to join our fast-growing team in our mission to enhance the lives of aging adults and their families. As a Client Care Coordinator your role is to manage all aspects of client services. If you have a passion for caring for others, friendly personality, professional attitude, strong work ethic and the ability to stay organized while handling multiple tasks? Then come join our Abilene family!

Primary Duties:

• Build trusting relationships over the phone by providing good listening skills and empathy.
• Meet with potential clients and family members to discuss their needs and provide solutions for care.
• Create care plans within WellSky system that effectively communicate client needs.
• Maintain ongoing communication and consistent follow-up with client, family, Care Professionals, and office team.
• Conduct introductions for new relationships with client and Care Professional.
• Perform quality assurance visits within a timely manner to support ongoing care needs.
• Critical thinking and problem-solving various issues with a professional demeanor to find the best resolution.

Secondary:

• Participate in on-call rotation with office team.
• Attending quarterly Care Professional meetings.
• Available for occasional community events.
• Perform any and all other functions deemed necessary.

Qualifications:

• Demonstrate a friendly, helpful attitude as a team player.

• Present a professional appearance and demeanor.
• Experience of operating office equipment.
• Proficient technology skills with Microsoft Office. Salesforce preferred, but not required.
• Provide excellent listening skills to build trusting relationships.
• Maintain confidentiality.
• Follow office standards, practices, policies and procedures.
• Ability to work independently to structure daily activities using time management skills.
• Excellent organizational skills with a high level of daily follow-up activities.
• Obtains a valid drivers license and auto insurance.
• Ability to pass criminal background and drug testing.

Benefits:

• Paid Vacation
• Paid Holidays
• Company Vehicle
• Personal & Professional Ongoing Training
• Extremely Talented and Supportive Team Atmosphere

You can easily apply here and attach your resume! We can't wait to hear from you!

Each Home Instead franchise is independently owned and operated.