Scheduler: Monday-Fridays 8:00am-5:00pm with approved overtime every 4-5 weeks taking on-call at home.

Job Description:

The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Staffing Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Education/Experience Requirements:

• One year of office/clerical work
• Must possess a valid driver’s license
• Must be able to pass a drug screen and background check

Primary Responsibilities:

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.

Knowledge, Skills and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must be comfortable working in a fast-paced environment with high volume of patients and meeting deadlines.
• Must be comfortable with multitasking and working on multiple projects at once.
• Must be comfortable using technology to schedule patients.
• Must be comfortable with meeting new people and building rapport.
• Must be able to work independently as well as part of a team
• ·Must have excellent communication skills, both written and verbal.
• Must be able to work in a fast-paced environment with high volume of patients and meeting deadlines.
• Must have excellent organization skills, attention to detail, and strong organizational skills.
• Must have excellent computer skills including proficiency in Microsoft Office products such as Outlook, Word, Excel, and PowerPoint.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must have the ability to perform duties in a professional office settingCustomer Service

Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.

Adapting to Change

Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. People who are competent at adapting to change are flexible in changing circumstances. They are open to change and different ways of doing things, and do not over-rely on old methods and processes.

For immediate consideration please send your resume to Sarah.Taylor@homeinstead.com

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health

Schedule:

• Monday to Friday
• On call
• Rotating weekends

Work Location: In person